Using Zoom Phone voicemail drop

When enabled, the voicemail drop functionality allows users to automatically leave a pre-recorded message in a recipient's voicemail box without waiting on the line. The system prioritizes the voicemail drop prompt above other audio notifications to ensure a seamless experience without prompt overlapping. This enhancement streamlines communication workflows and saves time when leaving standardized messages.

Requirements for using voicemail drop

• Voicemail drop enabled
• Zoom Phone license
• Power Pack add-on

Limitations for using voicemail drop

Voicemail drop has the following limitations:

• Users without a Power Pack license will not have access to this feature.

How to access voicemail drop

1. Sign in to the Zoom web portal.
2. In the navigation menu, click Phone.
3. Click the Settings tab.
4. Under Others, locate the Voicemail drop setting.

How to add voicemail messages to voicemail drop

1. Access voicemail drop.
2. To the right of Voicemail drop, click Manage.
   A pop-up window will appear.
3. In the window, set pre-recorded voicemail messages for calls:
   Note: You can add up to 3 voicemail messages. The top one will be automatically set as the default.
   
   1. Click Add voicemail message.
   2. Click either the Upload tab or Record by Computer:
      • After clicking the Upload tab, complete the following actions:
        1. Enter a Name for the voicemail message.
        2. Under Voicemail message upload, upload an MP3 or WAV audio file.
           Note: The file can be up to 10 MB with a maximum length of 45 seconds.
        3. Click Add.
      • After clicking the Record by Computer tab, complete the following actions
        1. Enter a Name for the voicemail message.
        2. Under Record Audio, click the Record button to start recording the voicemail message.
           Notes:
           • While recording, press the Pause button to pause the recording or the Stop button to stop the recording.
           • The recording can have up to a maximum length of 45 seconds.
        3. Click Add.

How to manage voicemail messages

1. Access voicemail drop.
2. To the right of Voicemail drop, click Manage.
   A pop-up window will appear.
3. In the window, manage the voicemail messages:
   • To the left of the voicemail message you want to manage, click the Play button to play the message.
   • To the right of the voicemail message you want to manage, click Edit to edit the message.
   • To the right of the voicemail message you want to manage, click Delete to remove the message.
     Note: If a confirmation window appears, click Delete to confirm.

How to use voicemail drop