Zoom meeting registration and common issues

Users experience various challenges when setting up, managing, or troubleshooting Zoom meeting registration, including:

• Unable to locate or enable registration options when scheduling meetings.
• Registration links are not working properly or displaying error messages.
• Participants are unable to register or join meetings with registration enabled.
• Custom registration questions are not saving or appearing on forms.
• Problems accessing or exporting registration lists and participant data.
• Registration data is being lost when modifying meeting settings.
• Registration page fails to proceed to the confirmation page or remains unresponsive.
• Issues with registration confirmation emails not being sent or received.

Registration issues commonly occur due to:

• Registration feature is only available through the Zoom web portal, not the desktop application.
• Authentication settings are preventing participants without Zoom accounts from registering.
• System behavior that deletes registration data when converting between meeting types.
• Browser cache issues or incorrect link sharing are affecting registration page access.
• Account permission restrictions or licensing limitations.
• Email address of the registrant is on a bounce list.
• A Zoom for Gov (ZfG) user is trying to register for a commercial meeting requiring registration, which doesn't transfer across these clusters.

Ensure to schedule meeting registrations through the Zoom web portal

As the host of the meeting:

• Verify your account has the appropriate licensing for registration functionality.
• Check that registration limits haven't been reached (default 300 participants).
• Confirm the meeting isn't using Personal Meeting ID (PMI) or No Fixed Time recurring settings
• Make sure to schedule a meeting with registration through the Zoom web portal and not through the Zoom desktop app, as follows:
• Sign in to the Zoom web portal.
• In the navigation menu, on the left, click Meetings.
• Click Schedule a Meeting or edit an existing meeting.
• In the Registration section, select the Required checkbox.
• Click Save.
  Additional Registration, Email Settings, and Branding tabs will appear for further customization.

Ensure registration link problems are resolved

As registrants, if registration links redirect to meeting passcode pages or display error messages, do the following:

• Access the registration link in an incognito or a private browsing window.
• Clear your browser cache and cookies.
• Contact the meeting host to resend the registration link.
• If you are a ZfG user trying to register for a meeting hosted by a user on a commercial Zoom account, create a separate commercial Zoom account to complete registration and authentication.

Allow participants without a Zoom account to register to attend the meeting

As the host, make sure you can invite participants without a Zoom account to register to your meeting:

1. Edit the meeting in the Zoom web portal.
2. In the Security section, uncheck Require authentication to join.
3. Click Save.
   This will allow participants without Zoom accounts to register while maintaining registration tracking.

Ensure that specific registration questions to identify your participants are saved

As the host, make sure your custom registration questions are saved or appear on the form:

1. Sign in to the Zoom web portal.
2. In the navigation menu, on the left, click Meetings.
3. Click on the meeting title.
4. Click the Registration tab.
5. On the far right of Registration Options, click Edit.
6. Click the Questions tab.
7. Verify your custom questions are added; if not, click + Add Question to add a question.
   • In the text box, enter the question.
   • Choose the type of question: Short Text or Single Choice.
   • (Optional) Select the Required checkbox if you want to require participants to answer the custom question.
   • For single-choice questions, enter the answer options.
   • (Optional) Repeat steps 1-5 to create more custom questions.
8. Click Save to save your customized registration.
9. (Optional) Click the pencil icon to edit the custom question.
10. (Optional) Click the trash icon to delete the custom question.
11. Click Save All to apply changes.

Ensure to export participant data and registration list

As the host, make sure to export the list of registered participants in case of system behavior that may delete registration data when converting between meeting types:

1. Sign in to the Zoom web portal.
2. In the navigation menu, click Meetings.
3. Click on the meeting topic.
4. Click the Registration tab.
5. In the Manage Registrants section, on the far right, click View to view the list.
   To generate detailed registration reports, navigate to Account Management, then Reports, then Meeting and Webinar Registration to generate the report and export the list.

Resend the meeting registration confirmation email

As the host, if registrants don't receive confirmation emails, you can manually resend the meeting registration confirmation email:

1. Sign in to the Zoom web portal.
2. In the navigation menu, click Meetings and click the meeting topic.
3. Click the Registration tab.
4. In Manage Registrants, click View.
5. Select the registrants who need emails resent.
6. Click Resend Confirmation Email.

Recover from registration data loss

As the host, when converting between single and recurring meetings or making significant changes to meeting configuration, all existing registrations are permanently deleted. To prevent data loss:

• Export the registration list before making changes.
• Create a new meeting instead of modifying existing ones with registrants.
• Notify existing registrants that they will need to register again.

Additional troubleshooting for registrants

As a registrant, if your registration page fails to load the confirmation page, becomes unresponsive, you're not receiving confirmation emails, or you experience persistent issues:

• Try using a different web browser or clear your cache if registration options aren't visible.
• Restart your device and check for any updates for your web browser, then try to register again.
• Alternatively, try registering from a different device to see if the problem is isolated to your device.