A unique viewer is an individual user (usually identified by a distinct browser, device, or authenticated account) who has watched a video at least once within a month. Even if the user watches multiple videos or sessions, they are counted only once within the month.
Learn more about purchasing Zoom Video Management plans.
One unique view consumes one credit. Unique views are counted as follows:
Signed-in users: A signed-in user is counted as one unique viewer if they visit the webpage hosting the video and play at least one video. This type of unique view is counted once every 30-day period.
Not signed-in users: Non-authenticated users are counted as one unique view when they visit and play a video. If they visit multiple times within a 30-day period on the same browser and device, it only counts as a single unique viewer.
Note: A non-authenticated user can be counted as more than one unique view if they use a different device, browser, or clear their browser’s cache and cookies.
Billing: Accounts are charged once per unique viewer within a 30-day period.
When a unique viewer engages with content across multiple licenses from within the same account, the first video they engage with will determine which license is charged.
However, if the viewer accesses content from different hubs across different accounts, each license will be charged separately for one unique view.
The unique viewer count resets monthly for all plans. Your monthly viewer allocation will refresh at the start of each billing cycle. For details on your specific allocation, contact our sales team.
Learn more about accounts with a 25 unique viewer limit.
For accounts with a unique viewer limit higher than 25, if the number of unique viewers exceeds your plan’s limit, overage rates will apply. For detailed information about overage pricing, contact our sales team.