Using the Engagement tab in recurring sessions analytics

Introduction

Within the single-session event setup, the Engagement tab in the Event analytics section offers a focused view of how attendees interacted with the session. It highlights key engagement metrics such as chat activity, Q&A participation, poll responses, reactions used, clicks on resource links, and overall resource engagement. This tab helps hosts understand audience involvement in real time and post-event, offering insights into which elements resonated most with participants.

Learn more about creating a recurring sessions event. The updated Analytics interface is not available for single-session lite event.

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Event analytics has been redesigned for greater clarity and smoother navigation. The new experience is active by default, but if you prefer, you can switch back to legacy analytics by clicking the Switch to legacy analytics toggle at the top of the Event analytics. You can switch back and forth as desired at any time.

Requirements for using recurring sessions event Engagement analytics

Instructions

How to access recurring sessions Engagement analytics

  1. Create a recurring sessions event.
    You can also edit an upcoming event to access event setup.
  2. In the navigation menu, select Event analytics.
    The Event analytics page will appear to the right.
  3. In the top-left corner of the Event analytics page, click the Engagement tab.

How to view recurring sessions Engagement metrics

Metric tiles

At the top of the Engagement page, view the following metrics:

  • Attendees using chat:The percentage of attendees who sent at least one message in the session chat.
  • Attendees answering polls: The percentage of attendees who submitted at least one response to a poll during the session.
  • Attendees using reactions: The percentage of attendees who clicked at least one reaction during the webinar session.
  • Attendees using Q&A: The percentage of attendees who submitted a question or comment through the Q&A feature.
  • Resource documents downloaded: The total number of times attendees downloaded documents shared as resources during the session(s).
  • Resource links clicked: The total number of times resource links were clicked by attendees during the session(s).

Tables, graphs, and charts

Below the metric tiles, view the following information about your event.

Q&A by session

Visualizes Q&A activity over time across different sessions, showing when attendees were most engaged and how many of their questions were answered. Use it to identify peaks in engagement and assess responsiveness. Perform the following actions:

  • Highlight trends: Hover your mouse cursor over any point on the line graph to view more details.
  • Select session name: Click the Session name dropdown to select a specific session from the dropdown menu, or enter a keyword to quickly find the session you want to view.
  • Download: Click download  to export the data as a CSV or JPEG file.

Resource engagement

Shows how many times each shared resource (documents or links) was accessed by attendees across sessions. Filter by resource type to see what content resonated most, and use this insight to refine your resource strategy for future events. In the top-right corner:

  • Select a resource: Click the dropdown to view a list of resources. Select any resource you want to display in the graph. The following options are available:
    • All resources
    • Lobby materials
    • Resource documents
    • Resource links
  • Filter sessions: In the top-right corner, click filter  to select up to 5 sessions to display in the chart. Click Apply to confirm your selection or select Clear to reset and show the first set of sessions (if applicable).
  • Download: Click download  to export the data as a CSV or JPEG file.

Reactions usage comparison

Compare how different reactions were used across different sessions. Use this to identify what types of reactions were most commonly used. In the top-right corner:

  • Choose reactions: Click the All reactions dropdown to view a list of all reactions, each with a checkbox. Tick the checkboxes to show or hide reactions in the graph. Click Apply to confirm your selection, or Clear to uncheck all reactions.
  • Filter sessions: In the top-right corner, click filter  to select up to 5 sessions to display in the chart. Click Apply to confirm your selection or select Clear to reset and show the first set of sessions (if applicable).
  • Download: Click download  to export the data as a CSV or JPEG file.

Reaction usage trend

Check how each reaction type was used over time within a session. This helps highlight key moments that drive interactive responses from attendees. In the top-right corner:

  • Choose reactions: Click the All reactions dropdown to view a list of all reactions, each with a checkbox. Tick the checkboxes to show or hide reactions in the graph. Click Apply to confirm your selection, or Clear to uncheck all reactions.
  • Select session name: Click the Session name dropdown to select a specific session from the dropdown menu, or enter a keyword to quickly find the session you want to view.
  • Download: Click download  to export the data as a CSV or JPEG file.

Session engagement

Provides a detailed breakdown of key metrics for each session in a recurring event series. Use it to compare registrants, attendees, turnout rates, and participation types (live or recording). Ideal for identifying engagement trends and evaluating overall event performance over time.

Perform the following actions in the Session engagement table:

  • Sort: To the right of any column header, click the sort icon  to reorder the table rows by that column. Click once to sort in ascending order (such as A to Z or smallest to largest), and click again to switch to descending order. A visual indicator (like an arrow) appears beside the header to show the current sort direction.
  • Apply filter options: In the top right corner, click Filters to filter the table contents according to your preferences. You can add more filters by clicking  Add filter and delete existing ones by selecting the trash icon  next to the filter you want to remove.
    • Column: Specify which column you want to filter.
    • Rule: Choose the rule for filtering your data based on the column you selected previously. The options are:
      • Contains: Shows results that include the text you entered.
      • Is any of: Limits results to those that match any one of the specified values exactly
    • Value: Depending on your selected rule:
      • Contains: A free‑form text field appears. Enter any text to match within the column.
      • Is any of: A dropdown list appears offering the following predefined options to choose from:
        • All options
        • Attendee
        • Special role
        • Host

          Note: Alternatively, next to a column header, click the filter icon  to use that column as a filter.

          • Download CSV: Click download  to export the current table or data overview as a CSV file.
          • Enable or disable columns: In the top right corner, click the settings icon  to open the column dropdown. Toggle columns on to keep them visible, then click Confirm to apply. To restore the default view, click Reset—this turns on all columns and closes the menu. To quickly enable all columns without closing the menu, click Show all.
          • Page navigation: At the bottom of the table:
            • Click next or previous  to move between pages of results.
            • Use the [number] per page dropdown to select how many rows display per page. This allows you to jump through sets of rows in increments that you choose, making table navigation faster.

Attendee engagement

Displays attendee-level insights including registration status, session participation, lobby activity, and engagement metrics. Use this table to identify highly engaged participants, track attendance patterns, and understand individual behavior across session(s).

Perform the following actions in the Attendee engagement table:

  • Select a table to view: The Attendee Engagement table offers 4 table views. Note that the view you select will impact the available columns in the table. In the top left corner, select from the following views:
    • Overview: The default option. Provides a high-level summary of all engagement data.
    • Polls & Quizzes: Shows participation rates and responses to all polls and quizzes during the session.
    • Surveys: Displays attendee feedback and response rates from in-session surveys.
    • Resources: Tracks interactions with shared materials, such as document views and resource link clicks.
  • Sort: To the right of any column header, click the sort icon  to reorder the table rows by that column. Click once to sort in ascending order (such as A to Z or smallest to largest), and click again to switch to descending order. A visual indicator (like an arrow) appears beside the header to show the current sort direction.
  • Apply filter options: In the top right corner, click Filters to filter the table contents according to your preferences. You can add more filters by clicking  Add filter and delete existing ones by selecting the trash icon  next to the filter you want to remove.
    • Column: Specify which column you want to filter. The column options you will see will depend on the table view you have selected prior.
    • Rule: Choose the rule for filtering your data based on the column you selected previously. The options are:
      • Contains: Shows results that include the text you entered.
      • Is any of: Limits results to those that match any one of the specified values exactly
    • Value: Depending on your selected rule:
      • Contains: A free‑form text field appears. Enter any text to match within the column.
      • Is any of: A dropdown list appears offering the following predefined options to choose from:
        • All options
        • Attendee
        • Special role
        • Host

          Note: Alternatively, next to a column header, click the filter icon  to use that column as a filter.

          • Download CSV: Click download  to export the current table or data overview as a CSV file.
          • Enable or disable columns: In the top right corner, click the settings icon  to open the column dropdown. Toggle columns on to keep them visible, then click Confirm to apply. To restore the default view, click Reset—this turns on all columns and closes the menu. To quickly enable all columns without closing the menu, click Show all. The column options you will see will depend on the table view you have selected prior.
          • Page navigation: At the bottom of the table:
            • Click next or previous  to move between pages of results.
            • Use the [number] per page dropdown to select how many rows display per page. This allows you to jump through sets of rows in increments that you choose, making table navigation faster.

How to share event analytics

To share analytics outside of the event host, you must add co-editors and give them analytics permission.

Note: Hub owners and hosts are automatically given access.