Zoom Contact Center support for SMS for UK and Ireland phone numbers

Zoom Contact Center admins can allow their users in UK and Ireland to use the SMS feature to send and receive messages using the Zoom desktop app. Admins can order, select and assign UK and Ireland phone numbers from the Zoom web portal. Once enabled, users can send domestic SMS to all mobile carriers within UK and Ireland.

Notes:

You can send SMS messages to up to 10 recipients at a time, but the message will be delivered as a 1:1 message and not as a group message.
URLs can be sent in the message content.

Requirements for using SMS mobile numbers in UK and Ireland

Account owner or admin privileges to enable the feature
Zoom Global Phone Number license
Submission of KYC (Know Your Customer) documentation such as:
- Proof of company registered address
- Proof of identity of the company’s authorized representative

Limitations for using SMS in UK and Ireland

International SMS is not supported.
Multimedia messages (MMS) are not supported.

How to enable and use SMS in UK and Ireland

Order the mobile phone number from the Zoom web portal.
If you are a user, you can follow these steps to use SMS.

Frequently asked questions for enabling and using SMS in UK and Ireland

I have an existing number mobile service with a wireless operator in UK/Ireland. Can I port my wireless service into Zoom with these SMS capable numbers?

Number porting is not supported at this time.

Are Alphanumeric Sender IDs supported?

Not at the moment but we will soon be adding support for these in the near future.

Can I send a group message?

No, not supported at this time.

Can I make and receive voice calls from these numbers?

No, inbound and outbound voice calls are not supported for mobile phone numbers with Zoom Contact Center.