Managing facial recognition check-in for visitors

Facial recognition check-in allows pre-registered visitors to check in at kiosks using their photo instead of manually entering a code. This feature reduces friction during the check-in process by using visitor photos that are already collected during registration. Visitors can provide consent for facial recognition either during the registration process or directly at the kiosk. When enabled, the kiosk captures a photo and uses facial recognition technology to automatically check in visitors if their photo matches a registered visitor for that location and time. Manual code entry remains available as an alternative check-in method.

Table of Contents

How to enable facial recognition check-in as an admin

As an admin, you can control whether facial recognition check-in is available at your locations.

  1. Sign in to the Zoom web portal.
  2. In the navigation panel, click Workspaces Management, then Visitor Management.
  3. Click Account Settings. 
  4. (Optional) You may also enable this setting with other locations (Country, State, City, Building, and Floor).
  5. Click the General Settings tab, then under Basic , toggle on Enable automatic photo check-in.
  6. Click Enable.
  7. (Optional) To prevent all users in your account from changing this setting, click the lock  icon.

Visitors will now see the facial recognition option when checking in at kiosks for this location.

How to configure the visitor check-in window for photo check-in

  1. Sign in to the Zoom web portal.
  2. In the navigation panel, click Workspaces Management, then Visitor Management.
  3. Click Account Settings. 
  4. (Optional) You may also enable this setting with other locations (Country, State, City, Building, and Floor).
  5. Click the General Settings tab.
  6. Under Basic, then Configure visitor check-in window for photo check-in, set the number of minutes visitors can check in before the visit start time specified in the invitation.
    Note: Maximum allowable time is 60 minutes.
  7. Click Save.

Learn more about how to use facial recognition for visitor check-in.