Frequently asked questions about Custom AI Companion with Revenue Accelerator
Zoom Custom AI Companion is included as a bundled offering within the Zoom Revenue Accelerator (ZRA) license. This integration allows ZRA admins to use AI Studio to tailor AI Companion for their specific operational needs and sales workflows. Custom AI Companion helps sales teams customize how their AI assistant interacts and provides insights, tailoring communication preferences to better fit their sales needs.
Requirements for using Custom AI Companion with Revenue Accelerator
- Zoom Revenue Accelerator license
Note: Custom AI Companion is a paid add-on that is included at no additional cost with Zoom Revenue Accelerator (ZRA) licenses.
Limitations of using Custom AI Companion with Revenue Accelerator
Custom AI Companion with Revenue Accelerator has the following limitations:
- Custom AI Companion (CAIC) features are available to any user with a CAIC license. Role assignment for CAIC differs from ZRA admin roles.
- Certain capabilities, such as AI Companion summary, related to conversational analysis are separate from ZRA analysis and must be customized separately.
Frequently asked questions about Custom AI Companion with Zoom Revenue Accelerator
What’s new?
Zoom Custom AI Companion is included at no additional cost with the Zoom Revenue Accelerator (ZRA) license. This update gives ZRA users access to a personalized AI experience that can automate sales workflows and tailor AI behavior to your organization’s needs.
What is the Custom AI Companion?
Custom AI Companion allows you to customize Zoom’s AI assistant to fit your company’s workflows and knowledge data sources. Using AI Studio, admins can:
- Securely connect company data and applications.
- Build custom agents to automate tasks and sales processes.
- Ground AI conversations in company-specific knowledge.
- Tailor how AI Companion interacts across your connected tools.
Who gets access to Custom AI Companion?
All users with an active Zoom Revenue Accelerator (ZRA) license automatically receive access to Custom AI Companion.
If your organization has users with a standalone Custom AI Companion license, those users will also have access—even without a ZRA license.
Do I need to take any action to enable this feature?
- For ZRA admins: You must request access to Custom AI Companion admin settings and AI Studio from your Zoom account admin. Once access is granted, you can manage organization-level configurations and data connections.
- For end users: No action is required. End users will automatically see any customizations or automations their admins set up.
Will this change affect billing?
No. Custom AI Companion is bundled with the ZRA license at no additional cost.
What happens if a ZRA license is removed or downgraded?
- If a ZRA license is removed, Custom AI Companion access is immediately disabled.
- If a ZRA license is downgraded to a standalone Custom AI Companion license, users will lose ZRA access but retain access to Custom AI Companion features.
How is access managed?
Access is controlled by user-level licensing, meaning only users with the proper license can access the capabilities. Account owners and admins can view Custom AI Companion availability in the Zoom admin web portal, where it’s labeled as part of the ZRA license.
Where can I learn more?
Learn more about how to get started with Revenue Accelerator and Custom AI Companion and manage access with the following resources: