Managing Chinese phone numbers and SIP zone compliance

Local regulations require Chinese Native Toll DDI numbers to be used only in China and registered to the HKG2 SIP Zone. Zoom has identified Chinese DDIs that do not align with this requirement in your account and requests that you reassign the sites containing the Chinese DDIs to the allowed SIP Zone or move the numbers to another site assigned to HKG2. Any sites that still contain Chinese DDIs on January 26, 2026, will be moved to the HKG2 SIP Zone.

Note: Chinese toll numbers cannot be used outside of China. 

Requirements for Chinese phone number compliance

• Either a Zoom Workplace license (with Phone included), or a standalone Zoom Phone calling plan
• Account owner or admin privileges
• Multi-SIP zone feature enabled (automatically activated for affected accounts)
• Site registered in the  HKG2 SIP zone for Chinese number assignment

Compliance notifications

Affected customers receive:

• Email notifications explaining required actions
• Admin web portal alerts with step-by-step guidance
• System warnings when attempting non-compliant configurations
• Automatic compliance corrections after specified deadlines

How to create a new site for Chinese numbers

Use this method if you have mixed number types and want to separate Chinese numbers into their own site.

1. Sign in to the Zoom web portal as an admin with phone system management privileges.
2. In the navigation menu, click Phone System Management then Company Info.
3. At the top of the page, click Add Site.
4. Enter the site details, and set the default SIP Zone to HKG2.
5. Click Save.
6. Move users with Chinese numbers to the new site:
   1. In the navigation menu, click Phone System Management then Users & Rooms.
   2. Click the Users tab.
   3. To the left of the users you want to move, select the users' checkboxes.
   4. At the top of the page, click Move Site.
      A pop-up window will appear.
   5. In the window, search for and select the Target Site, then click Confirm to assign the selected users to the HKG2 site.

How to move existing Chinese numbers to HKG2

If you currently have Chinese phone numbers registered in a SIP zone other than HKG2, you must move them to comply with regulatory requirements.

Check your current SIP zone registration

1. Sign in to the Zoom web portal as an admin with phone system management privileges.
2. In the navigation menu, click Phone System Management then Company Info.
3. Review your sites and their assigned SIP zones.
4. Identify any sites with Chinese numbers that are not registered to HKG2.

Move entire site to HKG2

Use this method if all users on the site should use the HKG2 SIP zone.

1. Sign in to the Zoom web portal as an admin with phone system management privileges.
2. In the navigation menu, click Phone System Management then Company Info.
3. Select the site containing Chinese numbers.
4. Click the Profile tab.
5. In the Default SIP Zone section, click Change to change the default SIP Zone to HKG2.
6. Click Save.

The system will display a warning if the site contains Chinese numbers that require HKG2 registration.

How to acquire new Chinese numbers

When acquiring new Chinese phone numbers, the system automatically restricts assignment to users in HKG2-registered sites.

Acquire Chinese numbers

1. Sign in to the Zoom web portal as an admin with the privilege to edit account settings.
2. In the navigation menu, click Number Management then Phone Numbers.
3. At the top of the page, click Add Number, then click Get Number.
4. Select the Product.
5. Use the Country/Region dropdown to select China.
6. Complete the fields, then choose your desired numbers.
7. Complete the order.

The system will display a warning if you don't have a site registered in HKG2, with guidance on creating one.

Assign Chinese numbers to users

1. Sign in to the Zoom web portal as an admin with the privilege to edit account settings.
2. In the navigation menu, click Number Management then Phone Numbers.
3. To the right of your unassigned Chinese number, click the ellipsis , then click Assign.
   Note: The user dropdown will only show users and extensions in sites registered to HKG2.
4. Select the appropriate user or extension and click Save.

Note: If you have numbers in other regions and are acquiring Chinese numbers, the multi-SIP zone feature will be automatically enabled on your account.

How to manage call queues and auto attendants with Chinese numbers

Call queues and auto attendants with Chinese numbers can only include agents located in HKG2 regions.

Assign Chinese numbers to call queues

1. Sign in to the Zoom web portal as an admin with the privilege to edit account settings.
2. In the navigation menu, click Phone System Management then Call Queues.
3. Select your call queue or create a new one.
4. Click the Profile tab.
5. In the Number(s) section, click Add.
   A pop-up window will appear.
6. Select the numbers to assign to the call queue.
   Notes:
   • You can only assign Chinese numbers if all agents are in HKG2 sites.
   • If agents are located outside HKG2, remove them before assigning a Chinese number.

Add agents to call queues with Chinese numbers

1. Sign in to the Zoom web portal as an admin with the privilege to edit account settings.
2. In the navigation menu, click Phone System Management then Call Queues.
3. Click the call queue you want to manage.
4. Click the Profile tab.
5. In the Member(s) section, click the following actions:
   The system will only display users located in HKG2 sites if the queue has a Chinese number assigned.
   
   • Add Members: Click this action if this call queue does not have any members.
   • View or edit: Click this action if this call queue already has members; then, at the top of the page, click Add to add more members.
6. Select appropriate agents and click Save.

Note: The system will prevent you from assigning Chinese numbers to call queues or auto attendants with agents outside HKG2.