Using the email-to-fax feature

Email-to-fax allows authorized users to send faxes directly from their email client. To use this feature, a fax number must be assigned to a shared line group, call queue, or auto receptionist. Once configured, emails sent from addresses authorized under that asset are automatically converted to faxes and sent using the associated fax number as the caller ID. Sent faxes appear in the user's Sent folder for easy reference.

Requirements for using the email-to-fax feature

• Paid user must have one of the following licensing plans:
  • Zoom Workplace bundles that include Zoom Phone:
    • Zoom Workplace Pro Plus
    • Zoom Workplace Business Plus
    • Zoom Workplace Enterprise Premier
  • Zoom Workplace for Education bundles:
    • Zoom Workplace for Education School and Campus Plus
    • Zoom Workplace for Education Enterprise Premier
  • Zoom Phone plans:
    Note: Online Fax is available for all countries, except for Japan and India.
    
    • Zoom Phone Metered Plans
    • Zoom Phone Unlimited Plans (Standalone)
    • Zoom Phone Pro
• Online Fax feature enabled for the account or phone user
• Zoom desktop app for Windows, macOS, or Linux: Global minimum version or higher
• Zoom mobile app for Android or iOS: Global minimum version or higher

Limitations for the email-to-fax feature

The email-to-fax feature has the following limitations:

• Only the following file formats are supported: PDF, JPG, JPEG, TXT, PNG, DOC, and DOCX. The attachment can only be a maximum of 50 MB.
• Only the email addresses configured in the “authorized” list will be allowed to use this feature. Emails from all other email addresses will be discarded.
• Zoom will reject any email addresses that may fail SPF and DKIM checks.
• This feature is currently only supported on auto receptionist, call queue, and shared line groups.

How to use the email-to-fax feature