Zoom Workplace app network stability indicators and messages

The Zoom Workplace app desktop client displays network stability indicators during meetings to help users assess their own and participants' connection quality. These indicators display different information about network performance for both video feeds and audio sessions.

In addition to the network indicators, users can also view their current network statistics within the Workplace app settings.

What are the requirements for the network indicator to show on the desktop client?

The network stability indicator appears when all of the following conditions are met:

• You are in an active meeting.
• At least one participant is sharing a video (only participants in Speaker view will have this indicator).
• The system detects a network status other than Unknown.

How is network strength indicated?

There are two types of network indicators while in a meeting:

• Indicator bar next to a participant’s display name: Shows the network performance level of a remote participant's video feed uplink.
  Note: This indicator is only for a participant’s video stream. 
• Pop-up window with unstable network message: If the Zoom Workplace app detects network instability with your connection, a message will appear indicating that Zoom is detecting issues with your network connection.
  Note: This message only indicates instability in the audio stream. 

What does the network indicator icon mean?

The network indicator uses three colors to represent the video stream connection quality:

 

Indicator icon	Indicator color	Detected bandwidth speed (Quality level)
No icon	N/A	Unknown (Unknown)
	Red	< 72 Kbps (Very bad) < 128 Kbps (Bad)
	Yellow	< 180 Kbps (Not good)
	White	< 320 Kbps (Normal) < 640 Kbps (Good) >= 640 Kbps (Excellent)

Note: The bitrates above represent the minimum values for both the uplink and downlink for standard high-quality video in 1:1 calls. The bandwidth requirements for group calls and/or calls with 720p and higher video feeds will require faster bitrates.

When does the unstable network warning message appear?

Warning messages about network instability appear based solely on the performance of the audio stream. The system displays these warnings when any of the following conditions occur:

• The Round-trip time (RTT) exceeds 5 seconds.
• Continuous packet loss is very high.
• The average packet loss exceeds 70% on three occasions.