Zoom error code 117001

If you are experiencing screen-sharing problems while using the Zoom desktop app, follow the troubleshooting methods below.

How to troubleshoot Zoom error code 117001

Update Zoom

• Check for and install any available updates in the app's settings.
• Make sure you are using the latest version of the Zoom app. Review your app version and then upgrade as necessary.

Uninstall and reinstall the Zoom application

• Uninstall the Zoom app, then download and reinstall it.

Clear Zoom cache and cookies

• Removing information stored in cache and cookies may help resolve a variety of issues, including trouble when scheduling a meeting, enabling audio and video settings, or using other Zoom features.
• Clear Zoom cache and cookies from the settings.

Restart the Zoom application

1. In the top-right corner, click the icon to close the Zoom application window.
   Note: In your computer's taskbar, you can also right-click the Zoom desktop icon, then click Quit Zoom Workplace.
2. After waiting for a few seconds, reopen Zoom from your applications list.

Perform general troubleshooting

• Restart your device or browser.
• Uninstall conflicting applications. If you have security or eID applications installed, especially government-related ones, try uninstalling them temporarily to see if the problem is resolved.
• Update your graphics driver. An outdated or faulty graphics driver can cause screen-sharing issues. Download and install the latest driver from your GPU manufacturer's website.