Troubleshooting the Low system resources error

The "low system resources" error appears when your computer cannot keep up with Zoom's audio and video processing requirements. The error occurs when your system cannot send audio or video information consistently, usually due to high CPU usage, insufficient RAM, or too many running programs. This issue affects users of the Zoom desktop client on computers with limited system resources or performance issues.

If you're receiving the "low system resources" error, follow these troubleshooting steps.

Table of Contents

How to troubleshoot the Low system resources error

Basic troubleshooting steps

  1. Restart your computer to clear temporary issues and free up system resources.
  2. Close unnecessary applications and browser tabs before joining Zoom meetings.
  3. End background processes you don't need, such as video game launchers and email services.
  4. Check the Zoom usage of your CPU in Task Manager. Higher usage indicates a performance problem. Learn more about troubleshooting high processor usage with the Zoom desktop app.

Update software and drivers

  1. Update Zoom to the latest version by visiting the Zoom Download Center.
  2. Update your audio and video drivers through your device manufacturer's website.
  3. Install any available operating system updates.

Adjust Zoom settings

  1. In your Zoom settings, turn off the HD Video option to reduce system load.
  2. Keep your video off when you're not actively speaking.

Check system performance

  1. Ensure you have sufficient free storage space on your computer.
  2. Open Task Manager to identify processes using excessive CPU or memory.
  3. Check for overheating by cleaning dust from your computer's fans or using a cooling mat.
  4. Run a full system scan to check for malware that might be consuming system resources.
  5. Test your internet connection to ensure it meets Zoom's minimum requirements.

Reinstall Zoom

If the issue persists, try uninstalling and reinstalling the Zoom desktop app:

  1. Uninstall Zoom from your computer.
  2. Download and install the latest version from the Zoom Download Center.

Hardware considerations

If none of the above steps resolve the issue, consider having your computer serviced to check for:

Note: If you continue experiencing "low system resources" errors after trying these solutions, your computer may not meet the performance requirements for optimal Zoom usage.