Configuring a Brother printer for Visitor Management

Guide to configure your Brother printer for use with Visitor Management.

Requirements for configuring a Brother printer for Visitor Management

• Pro, Business, Education, or Enterprise account
• Account owner or admin privileges
• Visitor Management license
• Zoom Rooms for Windows or macOS: version 6.6.5 or higher
• Android, Windows, and macOS-based Zoom Room or Kiosk for managing the Printer Agent
• Supported printer:
  • Brother QL-820NWB (supports Bluetooth)
  • Brother QL-820W (does not support Bluetooth)

Limitations for configuring a Brother printer for Visitor Management

• Logitech devices don't support the printer agent feature due to their firmware limitation.

How to install the Brother printer

How to enable badge printing

1. Sign in to the Zoom web portal as an owner or admin.
2. In the top-right corner, click your profile picture or initials, then click Admin Center.
3. In the side menu, click Product configuration .
4. Click Workspaces, then click Visitor.
5. Click Account Settings.
6. Under the Badge section, enable Badge Printing.
   Once enabled, badges will automatically be printed for visitors when they check in at a kiosk.

How to enable the printer agent

1. Sign in to the Zoom web portal as an owner or admin.
2. In the top-right corner, click your profile picture or initials, then click Admin Center.
3. In the side menu, click Product configuration .
4. Click Rooms, then click Zoom Rooms.
5. Click the Kiosk name, then click Room Settings.
6. Under Room Profile, then Device Management, enable Turn on printer agent.

How to set up a Kiosk in Zoom Rooms

1. Sign in to the Zoom web portal as an owner or admin.
2. In the top-right corner, click your profile picture or initials, then click Admin Center.
3. In the side menu, click Product configuration .
4. Click Rooms, then click Zoom Rooms.
5. Click Add a Zoom Room.
6. Under Room Type, select Kiosk from the dropdown menu.
7. Enter a Room Name.
8. Click Finish.

How to add a badge printer

1. Sign in to the Zoom web portal as an owner or admin.
2. In the top-right corner, click your profile picture or initials, then click Admin Center.
3. In the side menu, click Product configuration .
4. Click Rooms, then click Zoom Rooms.
5. Click the Kiosk name, then click Room Settings.
6. Under Room Profile, then Device Management, click Add Printer under Badge Printer Management.
7. Choose or search for the Brother printer and click Save.

How to set up a printer in the badge template in Visitor Management

1. Sign in to the Zoom web portal as an owner or admin.
2. In the top-right corner, click your profile picture or initials, then click Admin Center.
3. In the side menu, click Product configuration .
4. Click Workspaces, then click Visitor.
5. Click Account Settings, then click General settings.
6. Under the Badge section, in Required Visitor Information on Badge, click Edit Badge Template.
7. Under the Setup section, enter the following printer details.
   
   • Printer: Select Brother QL-820NWB.
   • Paper size: Select your desired paper size.
   • Color: Select the text color for the printout.
   • Orientation: Choose between Portrait and Landscape.
8. Click Save.

How to troubleshoot printer issues

If you can discover printers on other networks but experience discovery issues on your corporate network, this may be due to network policies or firewall settings blocking printer discovery.

Common network issues

• Company network policies or firewall settings block QL hardware discovery or cause printing failure.
  • UDP port 54925 is blocked
    This is the primary discovery protocol used by the Brother SDK. The SDK sends discovery packets to UDP port 54925, and printers listen on this port and reply with their information.
  • UDP port 5353 (mDNS/Bonjour) is blocked.
    On iOS, macOS, and AirPrint environments, printer discovery relies on mDNS. If multicast traffic on UDP 5353 is filtered, printers cannot be discovered automatically.
  • UDP port 161 (SNMP) is blocked.
    The SDK uses SNMP to retrieve printer information such as the model, MAC address, and printer status. Blocking SNMP may prevent the SDK from displaying or identifying discovered printers correctly.
  • UDP port 137 (NetBIOS Name Service) is blocked.
    Some Brother utilities use NetBIOS to obtain the printer’s node name. Blocking this port may prevent the printer name from being resolved, although discovery may still succeed.
  • CP port 9100 is blocked.
    Brother printers use TCP port 9100 (RAW printing) to receive print jobs. Printer discovery may succeed, but printing will fail if this port is blocked.
• The network uses a different IP range that doesn't match the device's subnet.
• IP broadcasting is blocked on the network.

Note: Brother SDK discovers QL printers through IP broadcasting using the BRLMNetworkSearchOption API to scan for available devices on the network. You may refer to the Brother Printer SDK Manual for more information.

Resolve discovery or printing issues

1. Verify the printer is connected to the work network and has an assigned IP address.
2. If the printer can't be discovered through the app, manually enter the printer's IP address to connect and print.
3. Contact your network administrator to ensure IP broadcasting and the ports needed for discovery and printing are unblocked on your network.

Note: Android devices don't require a driver to be installed, but ensure that IP broadcasting is unblocked on your network. Network policies or firewalls that block broadcasting can prevent the printer from being discovered by the app.

iOS platform brief lag during printer search

How to find your printer's IP address

QL-810W

1. Press and hold the Cut button until the printer starts printing labels.
   One of the printed labels will contain the printer's IP address, subnet, and gateway.

QL-820NWB

Option 1: Print network information

1. Press and hold the Cut button until the printer starts printing labels.
   One of the printed labels will contain the printer's IP address, subnet, and gateway.

Option 2: Use an LCD screen

1. Press Menu and navigate to the WLAN tab using the ▲/▼ arrows and the OK button.
2. Press ▲ and select WLAN Status.
3. Select Infrastructure Mode.
   The screen will display your network connection settings. The IP address is listed on the third line. If it shows 0, the printer isn't connected to the network.