Configuring a Brother printer for Visitor Management

Guide to configure your Brother printer for use with Visitor Management.

Note: Android devices do not require any drivers; ensure that the Kiosk and the Brother printer are connected to the same network, or use a USB or Bluetooth connection if supported.

Requirements for configuring the Brother printer

Table of Contents

How to install the Brother printer

Windows
  1. Turn on the printer
    Make sure your Brother QL-820NWB printer is powered on and connected to the same network as your Windows device (via Wi-Fi or LAN).
  2. Open Windows Settings
    • Click Start, then Settings.
    • Click Bluetooth & devices, then Printers & scanners.
  3. Add the printer.
    • Select Add device. Windows will search for available printers on the network.
  4. Select your Brother printer.
    When Brother QL-820NWB appears in the list, click Add device.
    • If the printer does not appear, click Add manually, then select Add a printer using a TCP/IP address or hostname. Enter the printer’s IP address. You can find this on the printer’s LCD screen by going to Menu, then WLAN, followed by TCP/IP, and selecting IP Address.)
  5. Install the Brother driver.
  6. Confirm Setup.
    • Once installation is complete, open Printers & scanners, select Brother QL-820NWB, and print a test page to verify the setup.

 

macOS
  1. Turn on the printer.
    Ensure that the Brother QL-820NWB printer is powered on and connected to the same network as your Mac (via Wi-Fi or LAN).
  2. Download and install the printer from the Brother Support Website.
  3. Open System Settings.
    • For macOS Ventura or later, click the Apple menu, then go to System Settings, and select Printers & Scanners.
    • For earlier versions: Click the Apple menu, then System Preferences, and select Printers & Scanners.
      Note: 
      It is recommended to connect the printer using a wired network, so that you can select it in the default tab. You need to select the driver you just installed (Brother QL-820NWB CUPS), instead of the default one.
  4. (Optional) You may also add the printer via IP. You should use the IPP Protocol and choose the correct driver, too. However, in this case, the printer's online status cannot be updated.

How to enable Badge Printing

  1. Sign in to the Zoom web portal as an admin with the privilege to edit account settings.
  2. In the navigation menu, click Workspaces Management, then Visitor Management.
  3. Click Account Settings.
  4. Under the Badge section, enable Badge Printing.
    Note: Once enabled, badges will automatically be printed for visitors when they check in at a kiosk.

How to enable Printer agent

  1. Sign in to the Zoom web portal as an admin or owner.
  2. In the navigation menu, click Room Management, then Zoom Rooms.
  3. Select the Kiosk and click the Edit button.
  4. Under Room Profile, then Device Management, enable Turn on printer agent.

How to set up a Kiosk in Zoom Room

  1. Sign in to the Zoom web portal as an admin or owner.
  2. In the navigation menu, click Room Management, then Zoom Rooms.
  3. Click Add a Zoom Room.
  4. Under Room Type, select Kiosk from the dropdown menu.
  5. Add a Room Name.
  6. Click Finish.

How to add a Badge Printer

  1. Sign in to the Zoom web portal as an admin or owner.
  2. In the navigation menu, click Room Management, then Zoom Rooms.
  3. Select the Kiosk and click the Edit button.
  4. Under Room Profile, then Device Management, click Add Printer under Badge Printer Management.
  5. Choose or search for the Brother printer and click Save.

How to Set Up a Printer in the Badge Template in Visitor Management

  1. Sign in to the Zoom web portal as an admin or owner.
  2. In the navigation menu, click Workspace Management, then Visitor Management.
  3. Click Account Settings, then click General settings.
  4. Under the Badge section, in Required Visitor Information on Badge, click Edit Badge Template.
  5. Under the Setup section, enter the following printer details.
  6. Click Save.

How to troubleshoot printer discovery issues

If you can discover printers on other networks but experience discovery issues on your corporate network, this may be due to network policies or firewall settings blocking printer discovery.

Common network issues

Note: Brother SDK discovers QL printers through IP broadcasting using the BRLMNetworkSearchOption API to scan for available devices on the network. You may refer to the Brother Printer SDK Manual for more information.

Resolve discovery issues

  1. Verify the printer is connected to the work network and has an assigned IP address.
  2. If the printer can't be discovered through the app, manually enter the printer's IP address to connect and print.
  3. Contact your network administrator to ensure IP broadcasting is unblocked on your network.

Note: Android devices don't require a driver to be installed, but ensure that IP broadcasting is unblocked on your network. Network policies or firewalls that block broadcasting can prevent the printer from being discovered by the app.

How to find your printer's IP address

QL-810W

  1. Press and hold the Cut button until the printer starts printing labels.

One of the printed labels will contain the printer's IP address, subnet, and gateway.

QL-820NWB

Option 1: Print network information

  1. Use the same method as the QL-810W by pressing and holding the Cut button.

Option 2: Use LCD screen

  1. Press Menu and navigate to the WLAN tab using the ▲/▼ arrows and the OK button.
  2. Press ▲ and select WLAN Status.
  3. Select Infrastructure Mode.

The screen will display your network connection settings. The IP address is listed on the third line. If it shows 0, the printer isn't connected to the network.