Zoom Webinars Plus and Events VOD Analytics glossary

• If a viewer opens the Channel details page and watches multiple videos from it, it counts as 1 visit.
• If the same viewer refreshes the Channel details page, it counts as an additional visit.
• If the same viewer returns to the Channel details page on a different day, it counts as another visit.
• Visits to the Hub content page or directly to individual video pages are not counted as Channel page visits.
• If a viewer navigates from the Hub content page and clicks the Browse videos button to open the Channel details page, it is counted as a Channel page visit.

• Video views are counted when a viewer clicks play for the first time on the video page.
• If the viewer plays or pauses multiple times, fast forwards, or rewinds, it still counts as one video view.
• If the viewer leaves the page and returns to click play again, that registers as a new video view.
• Video views are not unique.

• If a viewer watches the same video three times across three separate visits, it counts as three video views.
• If the viewer watches three different videos, that also counts as three video views.

• Unique video views count each unique user-video pair.
• For the special case of bypass authentication, each user in a new web session is treated as a new viewer.

• If the same viewer watches the same video three times across three visits, it counts as one unique video view.
• If the same viewer watches three different videos in a single visit, it counts as three unique video views.
• If three different viewers watch the same video, it counts as three unique video views.

• Total watch time sums all view segments for all videos across the channel, including overlapping segments.
• It is measured to the second, with no minimum watch time required.
• In most places, total watch time is shown in the format [ x hr y min z sec ]. The Overview metric tile displays it as [ x hr y min ].

Note: Assume intervals are written in the format [minutes:seconds].

• If a viewer watches a one-hour video from [00:00 – 20:30] and [10:00 – 30:00], total watch time for this viewer is 20 minutes and 30 seconds plus 20 minutes, or 40 minutes and 30 seconds.
• If the viewer then watches the video again from [00:00 – 60:00], total watch time for this viewer becomes 40 minutes 30 seconds plus 60 minutes, or 100 minutes 30 seconds.

Video completion counts when a viewer watches at least 95% of a video, combining overlapping watch segments.

Note: Assume intervals are in [minutes:seconds].

• If a viewer watches [00:00 – 30:00] and [20:00 – 40:00], the combined watch interval is [00:00 – 40:00]. For a 60-minute video, this does not count as completed.
• If a viewer watches [00:00 – 05:00] and then [55:00 – 60:00], they have watched 10 minutes out of 60 and the video is not considered complete.
• If a viewer watches [00:00 – 58:00], the video is counted as completed.

Assume a 60-minute video.

Note: Assume intervals are in [minutes:seconds].

• Viewer watches 57 consecutive 1-minute segments from [00:00 – 57:00]. Video is counted as completed (95% watched).
• Viewer watches 56 consecutive 1-minute segments from [00:00 – 56:00]. Video is not completed (<95%).
• Viewer watches 30 segments from [00:00 – 30:00], rewinds, and repeats the same 30 minutes. Total watch time is 60 minutes, but only 50% of the video is viewed. Video is not completed.
• Viewer watches 30 segments on one day and 30 segments the next day. Total watch time is 60 minutes, but only 50% of the video is viewed. Video is not completed.
• Viewer watches [00:00 – 05:00] and then [55:00 – 60:00]. Only 10 minutes of content is watched. Video is not completed.

This counts the total number of comments submitted on a video. Viewers must sign in to comment. Deleted comments are removed from the total count. 

• In the video context, it shows all comments for that video. 
• In the viewer context, it shows all comments the viewer submitted across videos unless filtered by a specific video.

A viewer posts three comments on a video. 

• Comments for the video equals three.
• Comments for the viewer equals three.
• Viewers leaving comments equals one.
• If the viewer deletes all three comments, all counts update to zero.

This counts the total number of responses submitted for polls and quizzes. 

• In the video context, it shows all responses submitted for that video across its polls and quizzes. 
• In the viewer context, it shows all responses submitted by that viewer across videos unless filtered by a specific video.

This counts the number of questions submitted by viewers or channel hosts for a video. Viewers must sign in to submit questions or answers. Answers from hosts do not count toward this metric.

• In the video context, it shows all questions asked for that video. 
• In the viewer context, it shows all questions submitted by that viewer across videos unless filtered by a specific video.

If a viewer submits one question and the host answers it: 

• The video Q&A questions asked is 1.
• The viewer’s Q&A questions asked is 1.
• If the viewer deletes the question, both counts return to 0, and the number of viewers using Q&A reflects only the remaining participants.

This counts the number of reactions submitted by viewers on a video. Each viewer can submit between 0 and 5 reactions per video.

• In the video context, it shows the total number of reactions for that video. 
• In the viewer context, it shows all reactions submitted by that viewer across videos.

• If a viewer submits 3 reactions on a video, the video and viewer reaction counts are 3. 
• If the same viewer removes these 3 and submits 2 new reactions, the video and viewer counts update to 2. 
• If the same viewer then removes the 2 reactions, both counts drop to 0.

Note: The number of viewers using reactions reflects only those who currently have active reactions.

This counts the number of times a resource is downloaded. Unless specified otherwise, this includes both channel-level and video-level resources.

• In the video context, it counts only video-level resources. 
• In the viewer context, it counts all downloads by that viewer across both channel and video resources.

For a 60-minute video:

Note: Assume intervals are in [minutes:seconds].

• Viewer watches continuously from [00:00 – 57:00]. Watch percentage is 95.
• Viewer watches continuously from [00:00 – 56:00]. Watch percentage is 93.
• Viewer watches from [00:00 – 30:00], rewinds, and watches [00:00 – 30:00] again. Watch percentage is 50.
• Viewer watches [00:00 – 30:00] one day and [00:00 – 30:00] another day. Watch percentage is 50.
• Viewer watches [00:00 – 05:00], then skips to [55:00 – 60:00]. Watch percentage is 16.