Using the Summary tab in multi-session analytics

Within the multi-session event setup, the Summary tab of the Event analytics section provides a streamlined overview of essential data such as attendee reports, session attendance, recording watch time, registration metrics, and more, enabling hosts to quickly review overall event performance and access useful summary reports. Learn more about creating a multi-session event.

Requirements for using Zoom Events Summary analytics

• Pro, Business, Enterprise, or Education account
• Zoom Events Unlimited license or Zoom Events Pay Per Attendee license
• Stripe or PayPal Business account is required to create paid events

How to access multi-session Summary analytics

1. Create a multi-session event.
2. You can also edit an upcoming event to access event setup.
3. In the navigation menu, select Event analytics.
   The Event analytics page will appear to the right.
4. In the top-left corner of the Event analytics page, click the Summary tab.

How to view multi-session Summary metrics

Metric tiles

At the top of the Summary page are the following metrics:

• Total attendees: Counts the registrants who attended the lobby, watched a lobby recording or attended a live session. This count excludes special roles like hosts and speakers. Clicking View more will direct you to the Attendees tab.
• Total unique registrants: Show the total number of people who registered for your event.This count excludes special roles like hosts and speakers. Clicking View more will direct you to the Registration tab.
• Turnout rate: Shows the percentage of registrants who attended the event. This count excludes special roles like hosts and speakers. Clicking View more will direct you to the Attendees tab.
• Attendees stayed on average: This is the average percentage of the session duration that attendees stayed during live sessions.This count excludes special roles like hosts and speakers. Clicking View more will direct you to the Attendees tab.
• Total recording watch-time: This is the total cumulative time that attendees watched the session recordings, including repeat watching time. This count excludes special roles like hosts and speakers. Clicking View more will direct you to the Attendees tab.
• Total resource downloads: The total number of downloads of session resource documents, including repeat downloads.This count excludes special roles like hosts and speakers. Clicking View more will direct you to the Engagement tab.

Tables, graphs, and charts

Below the metric tiles, view the following information about your event.

Top Sessions

Highlights the highest-performing sessions in an event. If the event includes more than 10 sessions, the chart displays the top 10 based on the metric selected in the dropdown. It defaults to ranking sessions by Total attendees, and you can switch to other metrics—such as Average time in session, Average live completion rate, Total resource and links, or Total reactions—to reorder the chart and compare sessions from different angles.

• Tooltip: Click the information icon  to see a description of the chart.
• Metric selection: In the top-right corner, use the dropdown  menu to choose which metric to display. The chart updates to show the top 10 Sessions based on the selected metric. The following options are available:
  • Total attendees: The number of unique people who joined the session (counted once per person).
  • Average time in session: The average duration each attendee spent in the session (computed per attendee, then averaged across all attendees).
  • Average live completion rate: The average percentage of the session that attendees watched during the live broadcast.
  • Total resource and links: The combined count of resource downloads and link clicks tied to the session (each download or click counts once).
  • Total reactions: The total number of reactions sent by attendees during the session.
• Download: In the top-right corner, click download  to export the data as a CSV or JPEG file.

Registrants-to-attendees

This funnel visualizes how users move through the event journey—from visiting the registration page to registering, attending, and returning for additional sessions. It helps hosts quickly spot where interest strengthens or declines across each stage.

• Tooltip: Click the information icon  to see a description of the chart.
• Time period: In the top-right corner, use the dropdown  to change the chart’s display interval. The following options are available:
  • Last 7 days
  • Last 4 weeks
  • Last 3 months
  • Last 6 months
• Download: In the top-right corner, click download  to export the data as a CSV or JPEG file.

Registrants by ticket type

Shows how many attendees have registered for each ticket type in the event. The y-axis displays the number of registrants, and the x-axis lists the ticket types. By default, it shows the General Admission ticket type and the four most recently created ticket types, excluding host and special-role tickets. Hovering over a bar can show the ticket description from event setup, giving context for each ticket’s audience.

• Tooltip: Click the information icon  to see a description of the chart.
• Filter tickets: If the event has more than five ticket types, in the top-right corner, a filter lets you choose which tickets to display.
• Download: In the top-right corner, click download  to export the data as a CSV or JPEG file.

Attendee breakdown

The Attendee breakdown chart shows how people participated in the event, categorizing attendees by how they joined or watched: only entered the lobby, attended live and watched recordings, only attended live, or only watched recordings. The total number of attendees including lobby joins, special roles, and hosts is displayed in the center of the pie chart, giving a clear view of participation patterns across the event.

• Tooltip: Click the information icon  to see a description of the chart.
• Filter session(s): Use the filter to display data for specific sessions. This lets you focus the chart on one or more sessions to see how attendance patterns vary across them.
• Download: In the top-right corner, click download  to export the data as a CSV or JPEG file.
• Enable or disable segments: The pie chart is interactive. Click a segment or its label icon above the chart to toggle its visibility. When active, segments are colored; when disabled, they appear greyed out, and the chart adjusts dynamically. Segments represent:
  • Only entered lobby
  • Only attended live
  • Attended live and watched recordings
  • Only watched recordings

Recording watch-time

Shows the average percentage of each session recording that attendees watched. The y-axis represents the percentage of the video watched, and the x-axis shows the session date, time, and name. For sessions with multiple recordings, the chart uses the longest recording. This chart helps identify which sessions held audience attention and where drop-off occurred.

• Tooltip: Click the information icon  to see a description of the chart.
• Filter session(s): Use the filter to display data for specific sessions. This lets you focus the chart on one or more sessions to see how attendance patterns vary across them.
• Download: In the top-right corner, click download  to export the data as a CSV or JPEG file.
• Hover for session details: Hovering your mouse cursor over a bar displays details including session name, added date, recording length, total unique views, and the average watch time in both percentage and minutes.

Session performance

Provides a breakdown of key metrics across each session in a multi-session event series. Use it to compare registrants, attendees, turnout rates, participation types (live or recording) and to evaluate engagement trends over time.

Perform the following actions in the Session performance table:

• Sort: To the right of any column header, click the sort icon  to reorder the table rows by that column. Click once to sort in ascending order (such as A to Z or smallest to largest), and click again to switch to descending order. A visual indicator (like an arrow) appears beside the header to show the current sort direction.
• Apply filter options: In the top right corner, click Filters  to filter the table contents according to your preferences.
  • Add more filters by clicking  Add filter and delete existing ones by selecting the trash icon  next to the filter you want to remove.
  • Click Apply to confirm the filters you selected or choose Cancel to cancel your selection.
  • Select Clear all to clear all currently selected filters.

    Note: Alternatively, next to a column header, click the filter icon  to use that column as a filter.

    • Download CSV: Click download  to export the current table or data overview as a CSV file.
    • Enable or disable columns: In the top right corner, click the settings icon  to open the column dropdown. Toggle columns on to keep them visible, then click Confirm to apply. To restore the default view, click Reset—this turns on all columns and closes the menu. To quickly enable all columns without closing the menu, click Show all. Available columns include:
      • Session name: The title of the session.
      • Start time: The scheduled start date and time of the session.
      • Attendees: Total number of people who joined the session, including live attendees and recording viewers.
      • Attendance (Live only): Number of attendees who joined the session live but did not watch the recording.
      • Attendance (Recording only): Number of attendees who only watched the session recording and did not join live.
      • Attendance (Live and recording): Number of attendees who joined live and later watched the recording.
      • Average time (Spent in session): Average duration live attendees spent in the session.
      • Total recording (Watch time): Combined total time all attendees spent watching the session recordings.
      • Average recording (Watch time): Average time each attendee spent watching the session recordings.
      • Total chats (Sent in session): Number of messages sent in the session chat.
      • Total responses (Poll and quiz): Combined total of poll and quiz answers submitted during the session.
      • Total questions (In Q&A): Total number of questions submitted in the session Q&A.
      • Total questions answered (Live and written in Q&A): Number of Q&A questions that were answered live or in writing.
      • Total reactions (Sent in session): Total number of emoji reactions sent by attendees during the session.
      • Resource downloads (Lobby material): Number of times lobby materials were downloaded before or during the session.
      • Resource downloads (Session material): Total downloads of resource documents shared during the session.
      • Resource link (Clicks): Number of times attendees clicked on shared resource links.
      • Total session bookmarks In lobby: Number of times attendees bookmarked session content from the lobby.
    • Page navigation: At the bottom of the table:
      • Click next or previous  to move between pages of results.
      • Use the [number] per page dropdown to select how many rows display per page. This allows you to jump through sets of rows in increments that you choose, making table navigation faster.

Attendee overview

Displays attendee-level insights including registration status, session participation, lobby activity, and engagement metrics. Use this table to identify highly engaged participants, track attendance patterns, and understand individual behavior across session(s).

Perform the following actions in the Attendee overview table:

• Show attendees or absentees: In the top left corner, select either Attended or Absentees to view a list of registrants who joined the session or those who did not.
• Sort: To the right of any column header, click the sort icon  to reorder the table rows by that column. Click once to sort in ascending order (such as A to Z or smallest to largest), and click again to switch to descending order. A visual indicator (like an arrow) appears beside the header to show the current sort direction.
• Apply filter options: In the top right corner, click Filters to filter the table contents according to your preferences. You can add more filters by clicking  Add filter and delete existing ones by selecting the trash icon  next to the filter you want to remove. The following filter options are available:
  • Column: Specify which column you want to filter.
  • Rule: Choose the rule for filtering your data based on the column you selected previously. The options are:
    • Is any of: Limits results to those that match any one of the specified values exactly
  • Value: Depending on your selected rule:
    • Is any of: A dropdown list appears offering the following predefined options to choose from:
      • All options
      • Attendee
      • Special role
      • Host

        Note: Alternatively, next to a column header, click the filter icon  to use that column as a filter.

        • Download CSV: Click download  to export the current table or data overview as a CSV file.
        • Enable or disable columns: In the top right corner, click the settings icon  to open the column dropdown. Toggle columns on to keep them visible, then click Confirm to apply. To restore the default view, click Reset—this turns on all columns and closes the menu. To quickly enable all columns without closing the menu, click Show all. Available columns include:
          • Session name: The title of the session the attendee participated in.
          • Start time: The scheduled start date and time of the session.
          • Attendees: Total number of attendees for the session, including live and recording viewers.
          • Attendance (Live only): Indicates if the attendee joined the session live but did not watch the recording.
          • Attendance (Recording only): Indicates if the attendee only watched the session recording and did not join live.
          • Attendance (Live and recording): Indicates if the attendee joined live and later watched the recording.
          • Average time (Spent in session): The total time the attendee spent in the session.
          • Total recording (Watch time): Total time the attendee spent watching the session recordings.
          • Average recording (Watch time): Average time the attendee spent watching the session recording.
          • Total chats (Sent in session): Number of chat messages sent by the attendee during the session.
          • Total responses (Poll and quiz): Number of poll or quiz answers submitted by the attendee.
          • Total questions asked (In Q&A): Number of questions the attendee submitted in the Q&A.
          • Total questions answered (Live and written in Q&A): Number of Q&A questions answered live or in writing for this attendee.
          • Total reactions (Sent in session): Number of emoji or reaction icons sent by the attendee during the session.
          • Resource downloads (Lobby material): Number of times the attendee downloaded materials from the lobby.
          • Resource downloads (Session material): Number of times the attendee downloaded materials provided during the session.
          • Clicks (Resource link): Number of times the attendee clicked on shared resource links.
          • Total session bookmarks (In lobby): Number of times the attendee bookmarked session content from the lobby.
        • Page navigation: At the bottom of the table:
          • Click next or previous  to move between pages of results.
          • Use the [number] per page dropdown to select how many rows display per page. This allows you to jump through sets of rows in increments that you choose, making table navigation faster.

How to share event analytics

To share analytics outside of the event host, you must add co-editors and give them analytics permission.

Note: Hub owners and hosts are automatically given access.

Event analytics has been redesigned for greater clarity and smoother navigation. The new experience is active by default, but if you prefer, switch back to legacy analytics by clicking the Switch to legacy analytics toggle at the top of Event analytics. You can switch back and forth as desired at any time.