Using the Attendees tab in multi-session analytics

Within the recurring sessions event setup, the Attendees tab of the Event analytics section includes metrics for your event and session attendance. It also includes lobby analytics. Learn more about creating a multi-session event.

Requirements for using Zoom Events Attendee analytics

• Pro, Business, Enterprise, or Education account
• Zoom Events Unlimited license or Zoom Events Pay Per Attendee license
• Stripe or PayPal Business account is required to create paid events

How to access multi-session Attendees analytics

1. Create a multi-session event.
2. You can also edit an upcoming event to access event setup.
3. In the navigation menu, select Event analytics.
   The Event analytics page will appear to the right.
4. In the top-left corner of the Event analytics page, click the Attendee tab.

How to view multi-session Attendees metrics

Metric tiles

At the top of the Attendees page are the following metrics:

• Total Attendees: Total attendees counts the registrants who attended the lobby, watched a lobby recording or attended a live session. This count excludes special roles like hosts and speakers.
• Only attended lobby: Lobby attendance counts the registrants who only visited the lobby but did not enter the live session.This count excludes special roles like hosts and speakers.
• Turnout rate: The conversion of registrants to attendees.This count excludes special roles like hosts and speakers.
• Attendees stayed on average: Indicates the typical length of time an attendee stayed during their session. This count excludes special roles like hosts and speakers
• Total recording watch-time: The cumulative amount of time all viewers have spent watching the event recordings. This count excludes special roles like hosts and speakers.
• Total recording views: The total number of times the event recordings have been viewed, regardless of how long each viewer watched. This count excludes special roles like hosts and speakers.

Tables, graphs, and charts

Below the metric tiles, view the following information about your event.

Top attendees

Highlights the most engaged participants in your event. By default, it ranks attendees based on Total time spent in sessions, but you can use the dropdown to reorder the chart by other metrics such as Average time in sessions, or Number of sessions attended. Engagement includes actions like reactions, questions asked, comments, resource downloads, and link clicks, helping you quickly identify attendees who were most active across the event.

Perform the following actions in the Top attendees table:

• Tooltip: In the top-left corner, click the information icon  to view a description of the chart.
• Change ranking metric: In the top-right corner, use the dropdown  to select how viewers are ranked. The following options are available:
  • Total time spent in sessions: The total duration an attendee spent across all sessions they joined.
  • Average time in sessions: The average amount of time an attendee spent per session.
  • Number of sessions attended: The total count of sessions the attendee joined, including live and recorded sessions.
• Download: In the top-right corner, click download  to export the data as a CSV or JPEG file.

Attendee breakdown

A pie chart shows the composition of your event by different attendance types to understand the cohorts driving attendance.

• Tooltip: In the top-left corner, click the information icon  to view a description of the chart.
• Enable or disable segments: The pie chart is interactive. Click a segment or its label icon above the chart to toggle its visibility. When active, segments are colored; when disabled, they appear greyed out, and the chart adjusts dynamically. Segments represent:
  • Only entered lobby
  • Only attended live
  • Attended live & watched recordings
  • Only watched recordings
• Filter sessions: In the top-right corner, click filter  to select up to 5 sessions to display in the chart. Click Apply to confirm your selection or select Clear to reset and show the first set of sessions (if applicable).
• Download: In the top-right corner, click download  to export the data as a CSV or JPEG file.

Attendee location

Shows attendance distribution across different regions. Use it to see how each location contributes to overall attendance and to identify geographic trends in participant engagement.

• Tooltip: In the top-left corner, click the information icon  to view a description of the chart.
• Download: In the top-right corner, click download  to export the data as a CSV or JPEG file.

Recording watch-time

Shows the average percentage of each session recording that attendees watched. The y-axis represents the percentage of the video watched, and the x-axis shows the session date, time, and name. For sessions with multiple recordings, the chart uses the longest recording. This chart helps identify which sessions held audience attention and where drop-off occurred.

• Tooltip: Click the information icon  to see a description of the chart.
• Filter session(s): Use the filter to display data for specific sessions. This lets you focus the chart on one or more sessions to see how attendance patterns vary across them.
• Download: In the top-right corner, click download  to export the data as a CSV or JPEG file.
• Hover for session details: Hovering your mouse cursor over a bar displays details including session name, added date, recording length, total unique views, and the average watch time in both percentage and minutes.

Session join details

This table provides detailed information about each attendee who joined the session, including their personal details, role, session attendance, and engagement. Use this table to review who joined the session, their first and last join times, how long they stayed, whether they visited the lobby, and how much of the video content they watched. It offers a clear view of individual participation and session-level engagement.

Perform the following actions in the Session join details table:

• Sort: To the right of any column header, click the sort icon  to reorder the table rows by that column. Click once to sort in ascending order (such as A to Z or smallest to largest), and click again to switch to descending order. A visual indicator (like an arrow) appears beside the header to show the current sort direction.
• Apply filter options: In the top right corner, click Filters to filter the table contents according to your preferences. You can add more filters by clicking  Add filter and delete existing ones by selecting the trash icon  next to the filter you want to remove. The following filter options are available:
  • Column: Specify which column you want to filter. These are the available options:
    • Email: The attendee’s email address used for joining the event.
    • First name: The first name of the attendee as provided during registration.
    • Last name: The last name of the attendee as provided during registration.
    • Session name: The name of the specific session.
    • Lobby attendance: Indicates whether the registrant attended the lobby.
    • Time spent in session (minutes): The total amount of time the attendee was present in the session.
    • Video watch time (minutes): The total duration the attendee spent watching session video content, either live or recorded (if applicable).
  • Rule: Choose the rule for filtering your data based on the column you selected previously. The options are:
    • Contains: Shows results that include the text you entered.
    • Is any of: Limits results to those that match any one of the specified values exactly
  • Value: Depending on your selected rule:
    • Contains: A free‑form text field appears. Enter any text to match within the column.
    • Is any of: A dropdown list appears offering predefined options to choose from.

      Note: Alternatively, next to a column header, click the filter icon  to use that column as a filter.

      • Download CSV: Click download  to export the current table or data overview as a CSV file.
      • Enable or disable columns: In the top right corner, click the settings icon  to open the column dropdown. Toggle columns on to keep them visible, then click Confirm to apply. To restore the default view, click Reset—this turns on all columns and closes the menu. To quickly enable all columns without closing the menu, click Show all. Available columns include:
        • Session name: The name of the specific session.
        • Session date: The scheduled date on which the session takes place.
        • Email: The attendee’s email address.
        • First Name: The attendee’s first or given name.
        • Last Name: The attendee’s surname or family name.
        • Lobby attendance: Indicates whether the registrant attended the lobby.
        • First join time: The exact time the attendee first joined the session.
        • Last exit time: The time the attendee last left the session.
        • Time spent in session: The total amount of time the attendee was present in the session.
        • Video watch time: The total duration the attendee spent watching session video content, either live or recorded (if applicable).
      • Page navigation: At the bottom of the table:
        • Click next or previous  to move between pages of results.
        • Use the [number] per page dropdown to select how many rows display per page. This allows you to jump through sets of rows in increments that you choose, making table navigation faster.

This table helps you track individual participation and engagement throughout the session.

How to share event analytics

To share analytics outside of the event host, you must add co-editors and give them analytics permission.

Note: Hub owners and hosts are automatically given access.

Event analytics has been redesigned for greater clarity and smoother navigation. The new experience is active by default, but if you prefer, switch back to legacy analytics by clicking the Switch to legacy analytics toggle at the top of Event analytics. You can switch back and forth as desired at any time.