Enabling Zoom Contact Center on mobile app

• Start and end work sessions
• Change availability status
  • Status syncs across desktop and mobile
• Opt in or out of queues
• Handle voice engagements
  • Start outbound calls with caller ID selection
  • Receive inbound calls
  • Mute/unmute
  • Hold/unhold
  • Start, pause, and stop recordings
  • Transfer calls
  • Add calls (for conferencing)
  • Release engagements back to the queue
• Handle video engagements
  • Start outbound calls with caller ID selection
  • Receive inbound calls
  • Mute/unmute
  • Hold/unhold
  • Start, pause, and stop recordings
  • Transfer calls
  • Add participants to a video engagement
  • Upgrade voice calls to video calls
• Wrap up engagements
  • Choose a disposition
  • Add engagement notes

Requirements for enabling Zoom Contact Center on mobile app

• Account owner or admin privilege; or relevant role/privilege
• Zoom Contact Center Essentials, Premium, or Elite licenses

Limitations for Zoom Contact Center on mobile app

• Only voice and video engagements are supported on mobile at this time.
• Mobile support is limited to mobile phones; tablets are not currently supported.

How to enable Zoom Contact Center on mobile app

1. Sign in to the Zoom web portal.
2. In the navigation menu, click Contact Center Management then Users.
3. Click the display name of the user you want to edit.
4. Under Profile, click the Mobile app toggle.
   Once enabled, the Contact Center tab will appear in the Zoom mobile app.

Contact Zoom Support to enable video engagements on Zoom mobile app. Learn how to download the Zoom mobile app here.