Enabling Zoom Contact Center on mobile app

Zoom Contact Center (ZCC) agents can manage customer interactions directly from their mobile devices (iOS and Android). The ZCC mobile app provides agents with the ability to:

Start and end work sessions
Change availability status
- Status syncs across desktop and mobile
Opt in or out of queues
Handle voice engagements
- Start outbound calls with caller ID selection
- Receive inbound calls
- Mute/unmute
- Hold/unhold
- Start, pause, and stop recordings
- Transfer calls
- Add calls (for conferencing)
- Release engagements back to the queue
Wrap up engagements
- Choose a disposition
- Add engagement notes

Learn how to download the Zoom mobile app here.

Requirements for enabling Zoom Contact Center on mobile app

Account owner or admin privilege; or relevant role/privilege
Zoom Contact Center Essentials, Premium, or Elite licenses

Limitations for Zoom Contact Center on mobile app

Only voice engagements are supported on mobile at this time.
Mobile support is limited to mobile phones; tablets are not currently supported.

How to enable Zoom Contact Center on mobile app

Sign in to the Zoom web portal.
In the navigation menu, click Contact Center Management then Users.
Click the display name of the user you want to edit.
Under Profile, click the Mobile app toggle.
Once enabled, the Contact Center tab will appear in the Zoom mobile app.