Using conversational voicemail messages in Zoom Phone

When conversational voicemails is enabled, users can broadcast voice or video messages to multiple recipients simultaneously through admin-defined groups or company-wide distribution, with automatic encryption through Customer Managed Keys (CMK).

The feature integrates with existing Zoom Phone (ZP) security controls, including Personally Identifiable Information (PII) redaction, Bring Your Own Storage (BYOS) compatibility, and voicemail task extraction capabilities. Messages automatically save as drafts when network issues occur during recording, and deleted voicemails follow existing trash folder policies.

Additionally, you can manage voicemail messages. Learn more about managing voicemail messages in Zoom Phone.

Requirements for using conversational voicemail messages in Zoom Phone

Note: Your admin can restrict your ability to download or delete your voicemails.

Table of Contents

How to access conversations in Zoom Phone

Windows | macOS | Linux
  1. Sign in to the Zoom desktop app.
  2. Click the Phone tab .
  3. Click the Voicemail tab.
  4. (Optional) At the top of the screen, click the filter icon , then select Conversation to filter the conversational voicemail messages.
  5. Click the conversational voicemail message group, which is indicated by the group icon .
    The recipients and voicemails will appear.
    Note: Unread messages will be marked with a blue dot. Follow-up messages will be marked with a red dot.
Android | iOS
  1. Sign in to the Zoom mobile app.
  2. Tap the Phone tab .
  3. Tap the Voicemail tab.
  4. (Optional) At the top of the screen, tap the filter icon , then select Conversation to filter the conversational voicemail messages.
  5. Tap the conversational voicemail message group, which is indicated by the group icon .
    The recipients and voicemails will appear.
    Note: Unread messages will be marked with a blue dot. Follow-up messages will be marked with a red dot.

How to create conversations

Windows | macOS | Linux
  1. Sign in to the Zoom desktop app.
  2. Click the Phone tab .
  3. Click the Voicemail tab.
  4. At the top of the screen, click + New conversation.
  5. In the To field, search for (by name extension, or number) and select the members to whom you want to add.
  6. (Optional) In the Topic field, add a conversation name.
  7. (Optional) At the bottom of the conversation screen, select the Private checkbox to mark the entire conversation as private.
Android | iOS
  1. Sign in to the Zoom mobile app.
  2. Tap the Phone tab .
  3. Tap the Voicemail tab.
  4. At the top of the screen, tap + New conversation.
  5. In the To field, search for (by name extension, or number) and select the members to whom you want to add.
  6. (Optional) In the Topic field, add a conversation name.
  7. (Optional) At the bottom of the conversation screen, tap the Private icon to select to make the recorded voicemail private or mark the entire conversation as private.

How to manage conversations in the Voicemail tab

Windows | macOS | Linux

Rename conversation topic

  1. Access a conversation in Zoom Phone.
  2. At the top of the conversation screen, click the topic name.
    A pop-up window will appear.
  3. In the window, click the Settings tab.
  4. Edit the conversation name, then click Save changes.

Manage conversations

  1. Access a conversation in Zoom Phone.
  2. Hover your cursor over the conversation group you want to manage, then use the following actions:
    • Invite to meeting: Start an instant meeting with the group.
    • Chat: Start a chat with the group.
    • Send text message (only visible if you have SMS enabled): Send an SMS message to the group.
    • Mark as read/Mark as unread: Mark the entire group conversation as read or unread.
    • Mark as follow up: Mark the conversation as a follow-up.
    • Mark as private/Mark as public: Mark the entire conversation as private or public. When marked private, voicemails in this conversation cannot be shared by using any modalities or downloaded to any local devices.
      Note: This option is only available if you're the conversation owner.
    • Add members: Add members to the conversation.
    • View members: View conversation group members.
    • Assign new owner: Assign a new owner to the group.
      Note: This option is only available if you're the conversation owner.
    • Leave conversation: Leave the conversation.
      Notes:
      • If you're the conversation owner, you must either delete the chat for all members or assign a new admin before leaving to keep the conversation for existing members.
      • If you're a member, you will lose access to all voicemails.
    • Delete conversation: Delete the conversation group.
      Notes:
      • This option is only available if you're the conversation owner.
      • You will permanently remove all voicemails in this conversation. This action cannot be undone.
      • If you have trash enabled, deleted conversational voicemails will go into the Recently Deleted trash folder; they will eventually be deleted, based on permanent delete policies.
Android | iOS

Manage conversations

  1. Access a conversation in Zoom Phone.
  2. To the right of the conversation you want to manage, tap the ellipsis , then use the following actions:
    • Invite to meeting: Start an instant meeting with the group.
    • Chat: Start a chat with the group.
    • Send text message (only visible if you have SMS enabled): Send an SMS message to the group.
    • Mark as read/Mark as unread: Mark the entire group conversation as read or unread.
    • Mark as follow up: Mark the conversation as a follow-up.
    • Mark as private/Mark as public: Mark the entire conversation as private or public. When marked private, voicemails in this conversation cannot be shared by using any modalities or downloaded to any local devices.
      Note: This option is only available if you're the conversation owner.
    • Add members: Add members to the conversation.
    • View members: View conversation group members.
    • Assign new owner: Assign a new owner to the group.
      Note: This option is only available if you're the conversation owner.
    • Leave conversation: Leave the conversation.
      Notes:
      • If you're the conversation owner, you must either delete the chat for all members or assign a new admin before leaving to keep the conversation for existing members.
      • If you're a member, you will lose access to all voicemails.
    • Delete conversation: Delete the conversation group.
      Notes:
      • This option is only available if you're the conversation owner.
      • You will permanently remove all voicemails in this conversation. This action cannot be undone.
      • If you have trash enabled, deleted conversational voicemails will go into the Recently Deleted trash folder; they will eventually be deleted, based on permanent delete policies.

How to manage conversation members

Windows | macOS | Linux

Add members

  1. Access a conversation in Zoom Phone.
  2. At the top of the conversation screen, click the group icon .
    A pop-up window will appear.
  3. In the window, click the Member tab.
  4. Click Add members to add members to the conversation.
  5. (Optional) Search for contacts you want to add by name, phone number, or email address.
  6. After selecting the contacts you want, click Add.

View and manage members

  1. Access a conversation in Zoom Phone.
  2. At the top of the conversation screen, click the group icon .
    A pop-up window will appear.
  3. In the window, click the Member tab.
    The list of members will appear.
  4. (Optional) Use the search bar to search for a member.
  5. Hover your cursor over a member you want to manage and use the following options:
    • Call
    • Meet with video
    • Voicemail
    • More :
      • Invite to meeting: Start an instant meeting with the contact.
      • Phone call: Call the person who left you a voicemail message.
      • Send voicemail: Send the contact a voicemail.
      • Send text message (only visible if you have SMS enabled): Send an SMS message to the number.
      • Chat: Start a 1-on-1 chat with the contact.
      • View profile: View the contact card of the associated contact.
      • Assign as owner: Assign the contact as the owner of the group.
        Note: This option is only available if you're the conversation owner.
      • Star this contact/Unstar this contact: Add this contact to or remove this contact from your Starred contacts list.
      • Remove from this conversation: Remove the contact from this conversation.
        Note: This option is only available if you're the conversation owner.
Android | iOS

Add members

  1. Access a conversation in Zoom Phone.
  2. At the top of the conversation screen, tap the conversation topic name.
  3. Tap Add members to add members to the conversation.
  4. (Optional) Search for contacts you want to add by name, phone number, or email address.
  5. After selecting the contacts you want, click Add.

View and manage members

  1. Access a conversation in Zoom Phone.
  2. At the top of the conversation screen, tap the conversation topic name.
  3. Under Members, tap the number of members.
    The list of members will appear.
  4. (Optional) Use the search bar to search for a member.
  5. Long-press a member you want to manage and use the following options:
    • Assign as owner: Assign the contact as the owner of the group.
      Note: This option is only available if you're the conversation owner.
    • Remove: Remove the contact from this conversation.
      Note: This option is only available if you're the conversation owner.

How to create and record conversational voicemail messages

Windows | macOS | Linux

Create a voicemail message

  1. Sign in to the Zoom desktop app.
  2. Click the Phone tab .
  3. Click the Voicemail tab.
  4. In the top-left corner of the left panel, click the ellipsis , then click + New voicemail.
  5. In the To field, search for and select multiple contacts to whom you want to send the voicemail.
  6. (Optional) Add a Conversation topic.
  7. Record your voicemail message.

This will create a conversation group.

Record conversational voicemail messages

  1. Access a conversation in Zoom Phone.
  2. At the bottom of the conversation screen, click the record button to start recording a voicemail message.
  3. Click the stop recording icon to finish your recording.
  4. (Optional) At the bottom of the conversation screen, select the Private checkbox to mark the voicemail as private.
    A confirmation window will appear.
    1. (Optional) In the window, select the Mark entire conversation as private checkbox to make the entire conversation private.
    2. Click Confirm.
  5. Click Send.
Android | iOS

Create a voicemail message

  1. Sign in to the Zoom mobile app.
  2. Tap the Phone tab .
  3. Tap the Voicemail tab.
  4. At the top of the screen, tap the ellipsis , then tap Record new voicemail.
  5. In the To field, search for and select multiple contacts to whom you want to send the voicemail.
  6. (Optional) Add a Conversation topic.
  7. Record your voicemail message.

This will create a conversation group.

Record conversational voicemail messages

  1. Access a conversation in Zoom Phone.
  2. At the bottom of the conversation screen, click Record voicemail to start recording a voicemail message.
  3. (Optional) As you're recording, click the trash icon to delete your current recording attempt.
  4. Tap the stop recording icon to finish your recording.
  5. (Optional) At the bottom of the conversation screen, tap the Private icon to select to make the recorded voicemail private or mark the entire conversation as private , then tap Confirm.
  6. Tap the Send button .

How to manage conversational voicemail messages

Windows | macOS | Linux

Play, pause, or stop voicemail messages

  1. Access a conversation in Zoom Phone.
  2. On the message, click the play button to play it.
    • While the message is playing, click either the pause or stop buttons.

Share voicemail messages

  1. Access a conversation in Zoom Phone.
  2. Hover your cursor over the message, then click the share icon .
    A pop-up window will appear.
  3. In the window, search for and select the contacts to whom you want to share the message.
  4. (Optional) To remove the contacts, click the icon next to their names.
  5. (Optional) Select the Private checkbox to make this a private conversation.
  6. Click Share.

Manage voicemail messages

  1. Access a conversation in Zoom Phone.
  2. Hover your cursor over the message, click the ellipsis , then use the following actions:
    • View transcription: View the voicemail message transcription. You can use the following actions:
    • Transcribe to: Select the language to which you want to transcribe the voicemail; the voicemail will be transcribed in the corresponding language. The default setting is English.
    • Mark as read/Mark as unread: Mark the voicemail as read or unread.
    • Mark as follow up: Mark the voicemail as a follow-up.
    • Phone call: Call the person who left you a voicemail message.
    • Invite to meeting: Start an instant meeting with the contact.
    • Chat: Start a 1-on-1 chat with the contact.
    • Send text message (only visible if you have SMS enabled): Send an SMS message to the number.
    • Star this contact/Unstar this contact: Add this contact to or remove this contact from your Starred contacts list. These options are only visible if the phone number belongs to an internal or external Zoom contact.
    • Copy number: Copy the associated phone number to your system's clipboard.
    • Open File: Open the voicemail using your computer's default media player.
    • Open File Location/Show in Finder: Open the file location of the voicemail file (MP3).
    • Save As: Save the voicemail as an MP3 file.
    • Delete: Delete the selected voicemail message.
      Notes:
      • This option is only available if you're the conversation owner. This voicemail will be deleted for all members in this conversation. This action cannot be undone.
      • If you have trash enabled, deleted conversational voicemails will go into the trash folder; they will eventually be deleted, based on permanent delete policies.
      • If you are unable to delete voicemails, your account admin might have removed this feature from your account. You can contact your admin for further assistance.
Android | iOS

Play, pause, or stop voicemail messages

  1. Access a conversation in Zoom Phone.
  2. On the message, click the play button to play it.
    • While the message is playing, click either the pause or stop buttons.

Manage voicemail messages

  1. Access a conversation in Zoom Phone.
  2. Long-press the message you want to manage, then use the following actions:
    • Share voicemail: Share the voicemail with another contact.
    • View transcription: View the voicemail message transcription. You can use the following actions:
    • Transcribe to: Select the language to which you want to transcribe the voicemail; the voicemail will be transcribed in the corresponding language. The default setting is English.
    • Mark as read/Mark as unread: Mark the voicemail as read or unread.
    • Mark as follow up: Mark the voicemail as a follow-up.
    • Phone call: Call the person who left you a voicemail message.
    • Invite to meeting: Start an instant meeting with the contact.
    • Chat: Start a 1-on-1 chat with the contact.
    • Send text message (only visible if you have SMS enabled): Send an SMS message to the number.
    • Star this contact/Unstar this contact: Add this contact to or remove this contact from your Starred contacts list. These options are only visible if the phone number belongs to an internal or external Zoom contact.
    • Copy number: Copy the associated phone number to your system's clipboard.
    • Delete: Delete the selected voicemail message.
      Notes:
      • This voicemail will be deleted for all members in this conversation. This action cannot be undone.
      • If you have trash enabled, deleted conversational voicemails will go into the trash folder; they will eventually be deleted, based on permanent delete policies.
      • If you are unable to delete voicemails, your account admin might have removed this feature from your account. You can contact your admin for further assistance.