Managing host permissions with the Zoom VDI Plugin Management tool

The permissions management feature in Zoom VDI Plugin Management helps you view and manage the system permissions required by Zoom VDI Plugin components. This feature ensures your Zoom VDI experience works smoothly by helping you identify and resolve permission-related issues through a centralized interface.

Requirements for managing Zoom VDI Plugin permissions

• macOS 10.15 (Catalina) or later
• Zoom VDI Plugin Management and Zoom VDI Plugin version 6.6.10 or later
• Administrative access to grant system permissions

Understanding system permissions and status indicators

macOS requires applications to request your explicit permission before accessing certain features of your computer. Zoom VDI Plugin needs several permissions to function properly.

Permission types

Zoom VDI Plugin requires the following system permissions:

• Camera: Allows use of the camera during video meetings
• Microphone: Allows the use of the microphone during meetings
• Screen Recording: Allows the ability to share your screen with meeting participants
• Accessibility: Allows the use of advanced meeting controls and UI optimizations
• Full Disk Access: Allows Zoom VDI Plugin Management to view permission statuses

Status indicators

The interface uses color-coded badges to show the status of each permission:

• Valid (blue) - Permission is granted and working correctly
• Invalid (red) - Permission was granted, but is not working properly
• Denied (red) - Permission was explicitly denied 
• Ungranted (gray) - Permission has not been requested or granted yet

When to check permissions

In most cases, macOS automatically prompts you to grant necessary permissions during installation and initial use. However, you should check permissions if you experience:

• Video or audio is not working in meetings
• The AVD plugin cannot connect to remote sessions
• Video window position offset or display issues
• Screenshot functionality is not working

How to grant full disk access for macOS

Before you can view and manage permissions, you need to grant Full Disk Access to Zoom VDI Plugin Management. This allows the application to read macOS permission information and display the current status of all permissions.

1. Open Zoom VDI Plugin Management.
2. In the left sidebar, click the Permissions tab.
   If you haven't granted full disk access, the message Full Disk Access is Required.
3. Click Grant.
4. Follow the steps in the guide dialog and drag the Zoom VDI Plugin Management icon to the Full Disk Access list.
5. Enable Zoom VDI Plugin Management.
   Note: You may need to click the lock icon to make changes if you're using an older version of macOS, such as macOS 10.15 Catalina.
6. Return to the Zoom VDI Plugin Management application.
   The permissions table should now appear automatically.

Note: If the app doesn't appear in the Full Disk Access list, click the + button and manually locate the application.

How to view permission status

1. Open Zoom VDI Plugin Management.
2. Click the Permissions tab in the left sidebar.
3. Review the permissions table, which displays:
   • App Name: Related applications required for Zoom VDI Plugin to work properly
   • Permission: The specific permission type (Camera, Microphone, etc.)
   • Status: Current permission status with color-coded badge
   • Actions: If any actions are needed for the specific permissions, an action button will be available (e.g., Grant).

How to grant permissions

When you need to grant a permission, the application provides step-by-step guidance. To begin the process of granting permissions:

1. Open Zoom VDI Plugin Management.
2. Click the Permissions tab in the left sidebar.
3. For the permissions you need to grant, under the Actions column, click Grant.
   A guide dialog will appear with step-by-step instructions.
4. Follow the instructions in the guide dialog.
5. After granting the permission within System Settings, in the guide dialog, click Done.
   The Status for the permission will now change to Valid.

Tips for granting permissions

• If the app isn't in the list: Some permissions require the app to be launched first. Try opening the specific app, then check again. If the authorization prompt doesn't appear after opening the app, try uninstalling and reinstalling the app, then open it again to authorize.
• System may require a password: macOS may ask for your password or Touch ID to authorize permission changes.

How to troubleshoot common permission issues

Can't see the permissions table

If you can't view the permissions table:

1. Ensure you've granted full disk access to Zoom VDI Plugin Management.
2. Try restarting the application.
3. Check that you're running a compatible version of macOS.

Permission status is still Invalid after granting permission

If a permission status shows as Invalid after you've granted it, try these solutions:

• Launch the app: If the app hasn't been launched since granting permission, open the specific Zoom VDI component, then check again.
• Restart your Mac: macOS may have cached the permission state. Restart your Mac and check again.
• Toggle the permission: In System Settings, toggle the permission to OFF, then back to ON again.
• Reinstall the plugin: If the app signature or location changed, reinstall the Zoom VDI Plugin.

The Open System Settings button doesn't work

If the Open System Settings button doesn't work:

1. Make sure that System Settings isn't already open.
2. Try closing the System Settings window and clicking the button again.
3. Manually navigate to the permission:
   1. Open System Settings. 
   2. Click Privacy & Security, then navigate to the specific permission.

App isn't listed in the System Settings permission list

If an app isn't listed in the System Settings permission list, then the VDI Plugin app may need to request permission first. To do this:

1. Launch the Zoom VDI component.
2. Use the app's features that require the permission.
3. The system will prompt for permission.
4. After the prompt appears, the app will be in the list.

Other common scenarios

Troubleshooting video/audio issues

If video or audio isn't working in meetings:

1. Open Zoom VDI Plugin Management, then click the Permissions tab.
2. Locate the Camera and Microphone permissions.
3. Check if any permissions are displayed as Invalid or Denied.
4. Click Grant for any problematic permissions.
5. Follow the instructions in the guide dialog.
6. Try your meeting again.

Need to regrant permissions after a macOS update

After updating macOS:

1. Open Zoom VDI Plugin Management, then click the Permissions tab.
2. Check if any permissions are displayed as Invalid or Denied.
3. Grant any affected permissions using the guide.
4. Verify all permissions’ Status is Valid.

New Zoom VDI component installed

When a new Zoom VDI component is installed:

1. Open Zoom VDI Plugin Management, then click the Permissions tab.
2. Look for the new app in the table.
3. Grant all required permissions with the Status set to Ungranted.
4. Verify the Status for all permissions for the new app displays as Valid.