Managing Number Reputation in Number Management

Account owners and admins with the Zoom Enterprise Spam Registration license can access comprehensive spam score reports for their registered phone numbers to monitor reputation health using the Number Reputation section within Number Management.

Additionally, account owners and admins can view and manage all phone number reputation information through the unified Number Reputation hub. The hub consolidates Enterprise Spam Registration and Spam Remediation monitoring interfaces, allowing admins to see registration status, spam status, and active services for each number in a single location. Admins can access detailed reputation history for individual numbers, easily initiate registration workflows, and enroll in premium monitoring services through a streamlined workflow.

Number Reputation displays detailed information, including phone numbers, registration status, spam likelihood ratings, and performance scores across four key metrics: maturity, connection, engagement, and sentiment. Reports are exportable as CSV files to support external analysis and tracking trends over time.

Learn more about spam labeling registration and spam tag remediation.

Requirements for managing Number Reputation in Number Management

• Account owner or admin privileges
• Zoom Enterprise Spam Registration license
• A license for the product you want to manage in Number Management:
  • Zoom Contact Center license
  • Zoom Phone license: Zoom Phone Pro, a Zoom Phone calling plan, or Zoom Workplace bundles containing Zoom Phone
• (Optional) Zoom Auto Dialer add-on for Zoom Phone

How to access Number Reputation in Number Management

1. Sign in to the Zoom web portal as an admin with the privilege to edit account settings.
2. In the navigation menu, click Number Management then Number Reputation.

(Optional) Filter the Number Reputation page

1. Access Number Reputation.
2. At the top of the page, use the search bar to find the numbers you want to manage.
3. At the top of the page, click the sorting icon to sort the numbers on the page.
4. At the top of the page, click the dropdown and select the product you want to filter.

View information in Number Reputation

After registering your business and phone numbers, you can view and filter numbers by registration status, spam rating, and product type to focus on specific subsets of your number inventory.

1. Access Number Reputation.
2. View the following information for each phone number:
   • Number: Displays the phone number.
   • Area: Displays the number's location.
   • Service: Displays the number's service.
   • Reputation status: Displays the number's reputation status, as follows:
     • In Progress: Your phone number is in the process of being registered.
     • Healthy: Your phone number has no spam flags currently.
     • Spam: Your phone number is currently being flagged as spam by one or more carriers and has been consistently flagged in recent calls.
     • Mixed: Your phone number is likely flagged as spam now, but has not been flagged frequently in recent calls
   • Product: Displays the phone number's product (e.g., Zoom Phone, Zoom Contact Center, etc.).
   • Last updated date: Displays the date that the number was last updated.

View a number's details and status

1. Access Number Reputation.
2. Under Number, click a number you want to manage.
   A panel will appear.
3. In the panel, view the following information:
   • Reputation status: Displays the number's reputation status, as follows:
     • In Progress: Your phone number is in the process of being registered.
     • Healthy: Your phone number has no spam flags currently.
     • Spam: Your phone number is currently being flagged as spam by one or more carriers and has been consistently flagged in recent calls.
     • Mixed: Your phone number is likely flagged as spam now, but has not been flagged frequently in recent calls
   • Service: Displays the number's service.
     • (Optional) Click the Enroll spam remediation link to enroll in spam registration.
   • Reputation metrics: View the composite scores to understand the overall number health. The Score ranges from Good, Normal, Poor, or Very poor, corresponding to the following four metrics for phone numbers:
     • Maturity: Are the phone numbers well-established and recognized?
     • Connection: Do recipients actively choose to answer incoming calls?
     • Engagement: Do recipients remain on the line after answering?
     • Sentiment: Do recipients file complaints or block the numbers?
   • Reputation history: View the number's reputation history, events, and whether there is a registration in progress.

How to view service details

1. Access Number Reputation.
2. In the top-right corner of the page, click Services details.
   A pop-up window will appear.
3. In the window, select from the following options:
   • Register your business: Click Register your business to register your business and reduce the likelihood of your calls being marked as spam.
     Note: To see your number's reputation, you must register your business first. Register your business and phone numbers to help reduce the likelihood of your calls being marked as spam. Zoom will share this information with carriers and their analytics providers to support verification of your number reputation. Registration may improve your numbers’ reputations, but results are determined by the carriers and their analytics providers. Learn more about managing Enterprise spam labeling registration.
     • After registering your business and phone numbers, you can view your registration. Click View details to see details about the Enterprise spam labeling registration.
   • Spam monitoring & remediation: Click Enable spam monitoring and remediation to sign up your business and phone numbers to help rescue numbers marked as spam. When you sign up, you can monitor and remediate spam tags on outbound dialer phone numbers. Learn more about spam tag remediation.

How to export a CSV file

1. Access Number Reputation.
2. In the top-right corner, click Export.
   A CSV file will be downloaded to your computer.