Managing Number Reputation in Number Management

Account owners and admins with the Zoom Enterprise Spam Registration license can access comprehensive spam score reports for their registered phone numbers to monitor reputation health using the Number Reputation section within Number Management.

Number Reputation displays detailed information, including phone numbers, registration status, spam likelihood ratings, and performance scores across four key metrics: maturity, connection, engagement, and sentiment. Reports are exportable as CSV files to support external analysis and tracking trends over time. This transparency in spam management enables proactive identification of problem numbers and supports corrective actions to maintain calling effectiveness.

Requirements for managing Number Reputation in Number Management

• Account owner or admin privileges
• Zoom Enterprise Spam Registration license
• A license for the product you want to manage in Number Management:
  • Zoom Contact Center license
  • Zoom Phone license: Zoom Phone Pro, a Zoom Phone calling plan, or Zoom Workplace bundles containing Zoom Phone
• (Optional) Zoom Auto Dialer add-on for Zoom Phone

How to access Number Reputation in Number Management

1. Sign in to the Zoom web portal as an admin with the privilege to edit account settings.
2. In the navigation menu, click Number Management then Number Reputation.

View information in Number Reputation

After registering your business and phone numbers, you can view and filter numbers by registration status, spam rating, and product type to focus on specific subsets of your number inventory.

1. Access Number Reputation.
2. (Optional) At the top of the page, use the search bar to search for a specific phone number.
3. View the following information for each phone number:
   • Phone number: Displays the phone number.
   • Registration status: Displays the registration status as Registered, Processing, or Failed. Use this status to track the registration status.
   • Spam score: Displays the spam likelihood rating, such as Flagged, High (likelihood), Low (likelihood), or Unflagged.
   • View the composite scores to understand the overall number health. The Score ranges from Good, Normal, Poor, or Very poor, corresponding to the following four metrics for phone numbers:
     • Maturity
     • Connection
     • Engagement
     • Sentiment
   • Product: Displays the phone number's product (e.g., Zoom Phone, Zoom Contact Center, etc.).
   • Last updated date: Displays the date that the number was last updated.

How to register your business and phone numbers

To see your number's reputation, you must register your business first. Register your business and phone numbers to help reduce the likelihood of your calls being marked as spam. Zoom will share this information with carriers and their analytics providers to support verification of your number reputation. Registration may improve your numbers’ reputations, but results are determined by the carriers and their analytics providers.

Learn more about managing Enterprise spam labeling registration.

View your registration

After registering your business and phone numbers, you can view your registration in Number Management.

1. Access Number Reputation.
2. In the top-right corner, click View registration.
   You will be directed to the Number Reputation Registration page, where you can view details about the Enterprise spam labeling registration.

How to export a CSV file

1. Access Number Reputation.
2. In the top-right corner, click Export to a CSV file.
   A CSV file will be downloaded to your computer.