Enabling or disabling Zoom Phone translation services

Account owners and admins can enable or disable translation for applicable features, including voicemail and recording transcriptions, SMS messages, and AI Companion features such as call summary, voicemail task extraction, and SMS thread summary.

Requirements for enabling or disabling Zoom Phone translation services

• Either a Zoom Workplace license with Phone included, or a standalone Zoom Phone calling plan
• Account owner or admin privileges

How to enable or disable Zoom Phone translation services

Account

To enable or disable Translation Services for all users in the account:

1. Sign in to the Zoom web portal as an admin with the privilege to edit account settings.
2. In the navigation menu, click Account Management then Account Settings.
3. Click the Zoom Phone tab.
4. Under General, click the Translation Services toggle to enable or disable it.
5. If a verification dialog appears, click Enable or Disable to verify the change.
6. (Optional) To prevent all users in your account from changing this setting, click the lock icon , and then click Lock to confirm the setting.