Enabling or disabling Zoom Phone translation services

Account owners and admins can enable or disable translation for applicable features, including voicemail and videomail, recording transcriptions, live transcriptions, third-party agent, SMS messages, and Zoom AI features such as call summary, voicemail task extraction, and SMS thread summary. 

Note: Zoom AI features may not be available for select verticals and select regional customers.

Requirements for enabling or disabling Zoom Phone translation services

• Zoom Workplace Pro, Zoom Phone, Zoom Workplace Business, or Zoom Workplace Enterprise account
• Either a Zoom Workplace license with Phone included, or a standalone Zoom Phone calling plan
• Account owner or admin privileges
• Zoom Phone Customer Engagement Pack add-on to enable real-time translation of call live transcription

How to enable or disable Zoom Phone translation services

Account

To enable or disable Translation Services for all users in the account:

1. Sign in to the Zoom web portal as an admin with the privilege to edit account settings.
2. In the top-right corner, click your profile picture or initials, then click Admin Center.
3. In the side menu, click Settings .
4. Click Zoom Phone.
5. Under AI Features, click the Translation Services toggle to enable or disable it.
6. If a verification dialog appears, click Enable or Disable to verify the change.
7. (Optional) To prevent all users in your account from changing this setting, click the lock icon , and then click Lock to confirm the setting.

Group

To enable or disable Translation Services for all users of a group:

1. Sign in to the Zoom web portal as an admin with the privilege to edit group settings.
2. In the top-right corner, click your profile picture or initials, then click Admin Center.
3. In the side menu, click Users then Groups.
4. Click the applicable group name from the list.
5. In the General configuration section, click Edit product settings.
6. Click the Zoom Phone tab.
7. Under AI Features, click the Translation Services toggle to enable or disable it.
8. If a verification dialog appears, click Enable or Disable to verify the change. 
   Note: If the option is grayed out, it has been locked at the account level and must be changed at that level.
9. (Optional) To prevent all users in your account from changing this setting, click the lock icon , and then click Lock to confirm the setting.

Site

To enable or disable Translation Services for all users of a site:

1. Sign in to the Zoom web portal as an admin with the privilege to edit site settings.
2. In the top-right corner, click your profile picture or initials, then click Admin Center.
3. In the side menu, click Product configuration then Phone system followed by Company Info.
4. Click the applicable site name from the list.
5. Under AI Features, click the Translation Services toggle to enable or disable it.
6. If a verification dialog appears, click Enable or Disable to verify the change. 
   Note: If the option is grayed out, it has been locked at the account or group level and must be changed at that level.
7. (Optional) To prevent all users in your account from changing this setting, click the lock icon , and then click Lock to confirm the setting.

User

To enable or disable Translation Services for a specific phone user:

1. Sign in to the Zoom web portal as an admin with the privilege to edit user settings.
2. In the top-right corner, click your profile picture or initials, then click Admin Center.
3. In the side menu, click Product configuration then Phone system followed by Users & Rooms.
4. Click the Users tab.
5. Click the applicable phone user's name from the list.
6. Under AI Features, click the Translation Services toggle to enable or disable it.
7. If a verification dialog appears, click Enable or Disable to verify the change. 
   Note: If the option is grayed out, it has been locked at the account, group, or site level and must be changed at that level.
8. (Optional) To prevent all users in your account from changing this setting, click the lock icon , and then click Lock to confirm the setting.