Understanding Chat Channel member roles in Zoom Frontline Worker

With the Zoom Frontline Worker application, chat channels are automatically created for each shift group. These channels help frontline teams communicate, manage tasks, and access operational data such as shift and attendance summaries. To ensure proper management and data access, each member in a chat channel is assigned one of three roles: Channel Owner, Channel Admin, or Channel Member. These roles can be can be managed by shift group managers and admins whencreating or editing a shift group.

Learn more about managing shift groups and their associated shift channels.

Requirements for managing and viewing channel member roles

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How to view the roles of members in a channel

  1. Sign in to the Zoom for Workplace mobile app.
  2. Tap the Shifts tab.
  3. Tap Shift channel.
  4. Tap the desired shift channel, then tap Members.
    The members of the channel will be displayed along with their channel role.

Definitions for shift channel roles

The shift channel roles are as defined below:

Permissions available to shift channel roles

 
Channel roleCan delete the chat channelAccess operational data*Can manage membersCan access the chat channel
Channel Ownerenabledenabledenabledenabled
Channel Admindisabledenabledenabledenabled
Channel memberdisableddisableddisabledenabled

Notes: