BYOC-P or BYOP-P configuration guide

Before integrating Zoom Phone or Zoom Contact Center with your Session Border Controllers (SBC), it’s essential to plan your BYOC-P/BYOP-P deployment to ensure a smooth and successful implementation. Explore the resources below to learn more.

Requirement for configuring BYOC-P or BYOP-P

Table of Contents

How to manage new Session Border Controllers

Session Border Controllers enable BYOC-P or BYOP-P (Zoom Phone only) functionality, allowing you to integrate Zoom Phone or Zoom Contact Center with your own carrier or PBX systems. Outbound Zoom calls follow the route group assigned to each controller, while inbound calls are directed to users based on the Direct Inward Dial (DID) or extension numbers mapped to the SIP Group. Follow the steps below to manage Session Border Controllers.

Add a Session Border Controller (SBC)

  1. Sign in to the Zoom web portal as an admin with the privilege to edit account settings.
  2. In the navigation menu, click Number Management, then BYOC Configuration.
  3. To the right of Session Border Controllers, click Manage.
  4. In the top left, click Add, then enter the following:
  5. Click Save.

Edit or delete a Session Border Controller (SBC)

  1. Sign in to the Zoom web portal as an admin with the privilege to edit account settings.
  2. In the navigation menu, click Number Management, then click BYOC Configuration.
  3. To the right of Session Border Controllers, click Manage.
  4. On the Session Border Controllers page, under Name, click the name of the SBC.
  5. Review and edit the various fields mentioned in the Add a Session Border Controller (SBC) section as necessary.
    Note: To edit the IP address of an SBC, the SBC must be deleted and then re-added entirely.
  6. Click Save.
  7. (Optional) To the far right of the name of the SBC, click the more icon , then Delete to delete the SBC.

How to manage Route Groups

Route groups are used to direct traffic between Zoom data centers and your SBC. Once the SBCs are created, the next step is to create the route groups. This provisions the SBCs within the Zoom infrastructure and enables call routing. Follow these steps to manage route groups.
Note: Route Groups creation may take up to 48 hours to complete.

Add a Route Group

Note: Zoom Phone and Zoom Contact Center customers are requested to use the Common tab for creating Route Groups.

  1. Sign in to the Zoom web portal as an admin with the privilege to edit account settings.
  2. In the navigation menu, click Number Management, then BYOC Configuration.
  3. To the right of Route Groups, click Manage.
  4. On the Route Groups page, click the Common tab.
  5. Click Add, then enter the following:
  6. (Optional) On the Route Groups page, click the Zoom Phone tab.
    Note: The Zoom Phone tab will only be used in special cases as follows:
  7. Click Save.

Edit or delete a Route Group

  1. Sign in to the Zoom web portal as an admin with the privilege to edit account settings.
  2. In the navigation menu, click Number Management, then click BYOC Configuration.
  3. To the right of Route Groups, click Manage.
  4. In the Route Groups page, click the Common tab.
  5. To the far right of a Display Name, click Edit to edit the various fields mentioned in the Add a Route Group section as necessary.
  6. Click Save.
  7. (Optional) To the far right of a Display Name, click the more icon , then Delete to delete the route group.

How to manage SIP Groups

SIP Groups serve as the connection point linking these entities to the route groups. Any calls originating from or directed to these entities will use the route groups assigned to their SIP Group. SIP Groups also support phased migration of the following:

You can create SIP Groups and migrate to them to take advantage of the Zoom Common Platform. Alternatively, you may update your existing SIP groups to reference the new route groups on the Common Platform, streamlining the transition of outbound calling from Zoom to their SBC. Follow the sections below.

Add a SIP Group

  1. Sign in to the Zoom web portal as an admin with the privilege to edit account settings.
  2. In the navigation menu, click Number Management, then click BYOC Configuration.
  3. To the right of SIP Groups, click Manage.
  4. On the SIP Groups page, click Add, then enter the following:
  5. Repeat the steps above to create as many SIP Groups as necessary.
  6. Click Save.

Edit or delete a SIP Group

The following steps allow you to update existing SIP Groups to reference the new route groups, removing the need to create new SIP Groups or modify the previously listed entities.

  1. Sign in to the Zoom web portal as an admin with the privilege to edit account settings.
  2. In the navigation menu, click Number Management, then click BYOC Configuration.
  3. To the right of SIP Groups, click Manage.
  4. On the SIP Groups page, to the far right of a Name, click Edit to edit the various fields mentioned in the Add a SIP Group section as necessary.
    Note: This page lists all SIP Groups previously created in Zoom Phone. For Zoom Contact Center customers, any SIP Groups preconfigured by Zoom will also appear. The Route Group Source column shows the current routing destination for each SIP Group.
  5. Click Save.
    Note: Clicking Save may update the routing for multiple entities simultaneously. It is recommended to perform this action during a maintenance window.
  6. (Optional) To the far right of a Display Name, click the more icon , then Delete to delete the SIP group.

Assign SIP Groups to phone numbers

SIP groups can be assigned to phone numbers and other entities in Zoom. Assigning a SIP Group to a phone number updates that number’s routing configuration. When a user or device places an outbound call using the number, the call is sent to the SBC defined in the route group selected for that SIP Group.

Note: Phone numbers must be assigned to a Common SIP Group to enable both inbound and outbound calling. Without this assignment, phone numbers cannot place or receive calls to or from the PSTN.

Add new phone numbers to a SIP Group

  1. Sign in to the Zoom web portal as an admin with the privilege to edit account settings.
  2. In the navigation menu, click Number Management, then click Phone Numbers.
  3. On the Phone Numbers page, in the top-left corner, click Add Number.
    Note: Learn more about Using Number Management for managing phone numbers.
  4. In the drop-down menu, select BYOC Number.
    A pop-up window will appear.
  5. In the window, enter the following:

Update SIP Groups for existing phone numbers

  1. Sign in to the Zoom web portal as an admin with the privilege to edit account settings.
  2. In the navigation menu, click Number Management, then click Phone Numbers.
    Note: Learn more about Using Number Management for managing phone numbers.
  3. On the Phone Numbers page, in the top-left corner, click Add Number.
  4. To the right of the Source column, click the filter icon  and select BYOC-Premises to filter BYOC phone numbers.
  5. Click a BYOC phone number that requires a SIP Group update.
  6. In the Source section, click Edit, and select the SIP Group.
  7. Click Save.

Bulk-update SIP Groups for existing phone numbers

  1. Sign in to the Zoom web portal as an admin with the privilege to edit account settings.
  2. In the navigation menu, click Number Management, then click Phone Numbers.
    Note: Learn more about Using Number Management for managing phone numbers.
  3. On the Phone Numbers page, in the top-left corner, click Import.
  4. In the drop-down menu, select BYOC Number.
    A pop-up window will appear.
  5. In the window, click the Update BYOC Numbers tab.
  6. Click CSV Sample, then click Download to download a CSV template to help you upload the phone numbers.
  7. After filling the CSV file, click Upload CSV and select the modified file to initiate the bulk update process.
    Notes:

Add a Routing Rule

Routing rules are admin-defined regular expressions used to route digits or digit strings to specific destinations and modify called numbers when needed. By default, Zoom normalizes numbers for a specific country based on the user profile.
Note: Routing rules are needed only when a dial plan requires custom routing. This applies solely to Zoom Phone.

  1. Sign in to the Zoom web portal as an admin with the privilege to edit account settings.
  2. In the navigation menu, click Phone System Management, then Company Info.
  3. Click Account Settings.
  4. Click the Settings tab.
  5. Under Routing, to the right of the Routing Rules setting, click Manage.
  6. On the Routing Rules page, in the top-left corner, click Add Routing Rule and select the following:

Edit or delete a Routing Rule

  1. Sign in to the Zoom web portal as an admin with the privilege to edit account settings.
  2. In the navigation menu, click Phone System Management, then Company Info.
  3. Click Account Settings.
  4. Click the Settings tab.
  5. Under Routing, to the right of the Routing Rules setting, click Manage.
  6. On the Routing Rules page, to the far right of the rule name, click Edit to edit the various fields mentioned in the Add a Routing Rule section as necessary.
  7. Click Save.
  8. (Optional) To the far right of the rule name, click the more icon , then Delete to delete the routing rule.