Issues with changing or replacing Zoom Phone numbers

Issue

You need to change, replace, or request a specific format for your Zoom Phone number, but you may encounter one of the following difficulties:

• Replacing an existing phone number with a new one.
• Requesting a specific phone number format or vanity number.
• Changing the area code of your current number.

Environment

• Pro or Business account
• Account owner or admin privileges

Cause

• Specific phone number formats may not be readily available in the standard number selection interface.
• Phone number changes require deleting the existing number before obtaining a new one.
• Custom number formats and vanity numbers require special requests to Zoom Support.

Resolution

Use the steps below to change or replace your Zoom Phone number. The specific process depends on whether you need a standard replacement, a specific number format, or want to port in an existing number.

Replace an existing phone number with a new standard number

If you need to replace a phone number and don’t have an available phone number license, you can unbind and reassign an existing number, purchase an additional license, or delete an unneeded number to free a license, then obtain a new number in the desired area code and assign it.

Notes:

• Deleted numbers cannot be recovered.
• You will permanently lose access to the numbers.
• Any products or assignments linked to those numbers will be removed, and any licenses associated with them will become available again.
• Deleting a phone number removes its assignments and frees a number license; it does not automatically delete call logs, voicemails, or recordings, which are retained according to your account’s retention policies.

1. Sign in to the Zoom web portal as an admin with appropriate privileges.
2. In the navigation panel, click Number Management.
3. Click Phone Numbers.
4. On the Phone Numbers page, find the phone number and click the ellipsis icon .
5. Click Delete.
6. In the top-right corner of the page, click Add Number, then select Get Number.
7. Enter the Product, Country/Region, Type & Capability, State/Province/Territory, and Area Code.
8. (Optional) Click More options to enter the Number Prefix and Sequential.
9. Click Search to view available numbers.
   A list of phone numbers will display, assuming numbers are available in the requested area code.
10. Select your desired number and click Done.
11. To the right of the new number, click the ellipsis icon and click Assign.
12. Choose the user and click Save.
    The new number can be used immediately after it is assigned.

Request a specific phone number format or vanity number

Use this process when you need a specific number format (like 314-881-xxxx) or a vanity number that isn't available in the standard selection.

1. Sign in to the Zoom web portal.
2. In the navigation panel, click Number Management.
3. Click Phone Numbers.
4. In the top-right corner of the Phone Numbers page, click Add Number, then select Get Number.
5. Fill in the required information, including Product, Country/Region, Number type, State/Province/Territory, and Area Code.
6. Click Search for available numbers.
7. If your desired number format is not available, click Create ticket to submit a request with your specific format requirements.
   Notes:
   • Zoom Support will attempt to fulfill your specific number format request, subject to availability.
   • Learn more about how to request a phone number through ticketing.