Using ServiceNow in AI Companion
The ServiceNow integration for Zoom AI Companion enables you to manage IT service management, incidents, and automate workflows directly within the AI Companion on the web. This streamlines your IT operations by allowing you to access ServiceNow functionality without switching between applications.s
Requirements for using ServiceNow in AI Companion
How to use ServiceNow in AI Companion on the web personal workflows
- Sign in to the Zoom web portal and navigate to AI Companion on the web.
- In the navigation menu, click Workflows.
- Under Workflows, click + Create.
- In the Search all nodes field, enter ServiceNow.
- Click ServiceNow.
- When prompted, click Authenticate to log in to your ServiceNow account.
- Select from the available predefined nodes.
Nodes available for ServiceNow in personal workflows
The following workflow nodes are available when ServiceNow is connected to AI Companion on the web.
| Node name | Description | Fields that can be managed |
|---|
| Delete A Record | Deletes a record from a specified ServiceNow table. This endpoint allows you to delete a record with the provided ID from the specified table. |
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| Create A Record | Creates a new record in a specified ServiceNow table. This endpoint allows you to create a new record with the provided data in the specified table. |
|
| Attach File To Record | Attaches a file to a specified record in a ServiceNow table. |
- Table Name
- Record Sys
- File Name
- File to Upload
- Mimetype
- Name
- S3key
|
| Get Records | Retrieves a record from a specified ServiceNow table. This endpoint allows you to retrieve a record with the provided ID from the specified table. |
|
| Find File | Finds a file in a specified ServiceNow table. This endpoint allows you to find a file with the provided name in the specified table. |
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Data security
Communications between this app and Zoom/ServiceNow are encrypted:
- Protocol: TLS 1.2
- Cipher suite: ECDHE-ECDSA-AES128-GCM-SHA256
- Key length: 128 bits
- Perfect Forward Secrecy: YES
This app stores access credentials in the local data store:
- ServiceNow OAuth2 tokens and Zoom OAuth credentials (both user-level only) are stored in an encrypted database.
How your data is used
This app has access to the following information on ServiceNow:
- Create A Record: Create new records in ServiceNow tables, including work items, incidents, tasks, or custom records as authorized.
- Get Records: Read existing records from ServiceNow tables, including fields, comments, attachments, and status information, subject to user-level permissions.
- Find File: Search for and retrieve files stored in ServiceNow, such as attachments or documents, within the scope of authorized tables and user access.
- Delete A Record: Delete records from ServiceNow tables. This action is restricted by user permissions and roles; the app respects ServiceNow ACLs and will not allow deletion if the user does not have authorization.
This app has the following permissions for Zoom:
- View your user information.