Using Zoom Phone eSIM numbers

After an account owner or admin has issued an eSIM for users' Zoom Phone Mobile service, users can scan the QR code with their camera app or by accessing their device's SIM management settings. If users cannot install the eSIM by scanning the QR code, they can also install it manually by entering the codes in their device settings.

With an activated Zoom Phone Mobile package, users can use their assigned Zoom Phone business number directly on their compatible smartphone, allowing them to make and receive business calls through the phone’s native dialer. Incoming calls can ring simultaneously across all registered Zoom Phone endpoints, so users never miss a call, regardless of the device they are using. Users can also place outbound calls from any endpoint while maintaining the same business identity. This setup helps keep personal and business communications separate, while still providing access to Zoom Phone features such as voicemail, presence updates, call transfer, and call recording.

Learn more about managing eSIMs for Zoom Phone.

Requirements for using Zoom Phone eSIM numbers

Limitations for using Zoom Phone eSIM numbers

Table of Contents

How to access the eSIM activation message

After an account owner or admin issues an eSIM for their users' Zoom Phone Mobile service, an activation email containing the following information will be automatically sent to their users:

Note: QR codes are single-use only. Once scanned and installed, the QR code becomes invalid.

Android | iOS
  1. Sign in to your email account on your device.
  2. Search for and find the Zoom Phone Mobile eSIM activation email.
  3. Access the activation email.
    The activation instructions and QR code will be displayed.
Web
  1. Sign in to the Zoom web portal.
  2. In the navigation menu, click Phone.
  3. Click the Settings tab.
  4. In the eSIM section, to the right of the eSIM numbers you want to manage, click View QR code.
    A pop-up window displaying the eSIM activation message and QR code will appear.

How to install and activate Zoom Phone Mobile eSIM

Use the QR code to activate the eSIM

Android | iOS
  1. Access the eSIM activation message.
  2. Scan the QR code by performing the following actions:
    • Scan the QR code with the camera app.
    • Access your device's SIM management settings.
  3. Tap Add Cellular Plan and follow the on-device instructions provided by the device manufacturer.
Web
  1. Access the eSIM activation message.
  2. In the window, scan the QR code by performing the following actions:
    • Scan the QR code with the camera app.
    • Access your device's SIM management settings.
  3. After scanning the QR code, tap Add Cellular Plan and follow the on-device instructions provided by the device manufacturer. 

Manually activate the eSIM

If you cannot install the eSIM by scanning the QR code, you can install it manually by entering the code in your device settings.

Note: The code will expire once the user activates it.

iOS
  1. Access the activation message through the web portal or your email.
  2. On your iOS device, access Settings.
  3. Tap Cellular (for mobile data).
  4. Tap Set up Cellular Plan.
  5. Enter details manually:
    • In the activation message, copy the following information and enter its details:
      • SM-DP+ address
      • Activation code
Android

Note: Android steps may vary depending on device model.

  1. Access the activation message through the web portal or your email.
  2. On your Android device, access Settings.
  3. Tap Network & Internet.
  4. Tap Mobile network, then tap Add SIM.
  5. Enter the activation code manually:
    • In the activation message, copy the Network provider code and enter its details.

How to generate new QR codes

Users can generate a new QR code when upgrading devices (without losing the device).

Note: This option is only for device upgrades where the user can remove the eSIM from the old device. For lost devices, use the New eSIM option instead, which is an option only available for admins to issue a new eSIM for the user.

Web
  1. Sign in to the Zoom web portal.
  2. In the navigation menu, click Phone.
  3. Click the Settings tab.
  4. In the eSIM section, to the right of the number you want to manage, click View QR Code.
    A pop-up window will appear, displaying the eSIM activation message and QR code. A welcome email with a QR code will be sent to you for installation on your new device.
    Note: The code will expire once you activate it.

How to confirm and switch eSIM numbers

For proper operation of the mobile line and Zoom Workplace mobile app, you must confirm which mobile device has the Zoom Phone Mobile eSIM line installed and which number you're using. After you have installed the eSIM on a device, follow these steps in the Zoom Workplace mobile app installed on the same device and select the mobile eSIM number on the device.

Notes:

Android | iOS
  1. Sign in to the Zoom mobile app.
  2. Tap your profile picture, then tap Settings .
  3. Tap Phone .
  4. Tap Choose Zoom Phone mobile number.
  5. Select the Zoom Phone Mobile number that you want.
  6. In the top-right corner, tap Save.
    A confirmation screen will appear.
  7. On the screen, tap Yes to confirm.
note icon
This is only available in the United Kingdom.