Using Pix as a Zoom payment method

Zoom accepts Pix as a payment method for customers who meet the eligibility criteria.

Requirements for paying with Pix

• One of the following:
  • Customer making an active (net-new) purchase through one of the following scenarios:
    • Existing free Zoom account upgrading to a paid Zoom account
    • Existing free Zoom account resubscribing to a paid Zoom account (has an old, existing payment method on file)
    • New Zoom customer purchasing an account
  • Customer with existing Pix payment method purchasing an account upgrade
• Transacting in BRL currency
• Billing address in Brazil

Note: Online purchase of Cloud Recording, Zoom Phone, Audio Conferencing, and Conference Room Connector is not currently supported with this payment method.

How to use Pix as your Zoom payment method

1. Start your purchase from the Zoom Plans and Pricing page and follow the instructions on screen.
2. Once you reach the payment step, in the Payment method section, click Pix Automático.
3. Click Proceed to Payment.
   You will be redirected to the Pix checkout interface.
4. Enter an email, Individual Taxpayer Registration (CPF) or National Legal Registry (CNPJ), and full name, then click Place Order.
   If you’re on a desktop or laptop, a QR code will appear. If you’re on a mobile device, you will be redirected to your banking app.
5. Scan the QR code or copy the code.
6. Once the code is scanned, login to the mobile banking app to make the instant payment and activate Pix Automático mandate.
7. Review and confirm the payment summary.
   Note: The date of first payment shown in your banking app indicates when your Pix Automático mandate will be created, not when payment will be processed. Your first charge occurs instantly, with subsequent charges on each billing cycle.

Your account will be set up almost immediately and you will receive an email confirming your subscription details. Once you receive confirmation, you can review your subscription and print your invoice after placing your order.

How to pay for invoices and account upgrades with Pix

To pay your invoices, make sure Pix is your payment method as stated in the How to use Pix as your Zoom payment method section, then your payment method will automatically be used without any further action needed.

If you used Pix as your payment method when purchasing a Zoom account, you can also purchase upgrades to your account using Pix. 

Note: You will need to complete the upgrade flow and create a new mandate for p2p orders and future orders.

How to change your Zoom payment method to Pix

1. Sign in to the Zoom web portal.
2. In the navigation menu, click Plans and Billing then Billing Management.
3. In the Payment Method section, next to your current payment method, click the ellipses icon .
4. Click Edit payment method.
5. Click Change Payment.
6. Select Pix Automático and follow the same steps as stated in the How to use Pix as your Zoom payment method section.