Frequently asked questions about Zoom EDU Legacy licensing end-of-life (EOL)
Zoom has a long-standing history of supporting our customers in Education. During the pandemic, Zoom provided generous licensing donations to help schools and institutions globally to maintain continuity in teaching and learning during unprecedented times. We remain deeply committed to our educational customers and continue to do everything we can to address both administrative and academic needs as technology evolves to support flexible, engaging learning experiences.
To better align with the evolving needs of schools and institutions, Zoom is updating its education licensing. These changes will affect both K–12 (primary & secondary) and higher education (post-secondary) customers who currently use legacy EDU SKUs. As educational environments continue to rely on technology for flexible academic and administrative experiences, it’s essential that all institutions have access to the latest features, security enhancements, and support resources. This article provides key information to help educators and administrators understand what’s changing, why it matters, and how to prepare for a smooth transition.
Frequently asked questions about Zoom EDU Legacy licensing end-of-life (EOL)
What is changing with Zoom’s EDU plans?
Zoom is retiring its older legacy EDU SKUs, specifically the EDU Annual and EDU Site License plans. This change is designed to help education customers benefit from the latest platform features, simplified licensing, and improved administrative tools.
When will the legacy EDU SKUs be discontinued?
The end-of-life (EOL) for EDU Annual and EDU Site SKUs will take effect on June 30, 2026, with exceptions for Japan and Korea, where the EOL will occur in spring 2027 to align with their academic calendars. Starting July 1, 2026, new customers and customers coming up for a license renewal need to choose from one of the available Zoom Workplace for Education offerings.
Why is Zoom discontinuing the legacy EDU SKUs?
These SKUs were originally designed for earlier versions of Zoom’s EDU offerings and were introduced prior to the pandemic. As our Zoom UCaaS and CCaaS platforms have evolved, newer EDU plans provide enhanced functionality and more flexibility. Consolidating plans helps ensure consistency, improved support, and access to the full suite of education-focused features.
Which plans will replace the legacy EDU SKUs?
Customers will need to choose one of the available Zoom Workplace for Education plans, including the School & Campus, and Zoom Workplace for Education Enterprise tiers.
How will this change impact my existing EDU account?
If you are currently on a legacy EDU Annual or EDU Site plan:
- Your account will remain active until your contract end date.
- At renewal on July 1, 2026, or later, you or your institution will need to migrate to one of the new Zoom Workplace for Education plans.
- Your Zoom account team or channel partner will provide guidance and ensure a smooth transition.
Will this change affect my user data, recordings, or settings?
No. Your users, groups, meeting data, cloud recordings, and other settings will remain intact during the transition. However, it’s recommended to back up any critical data before your plan change takes effect. Institutions with site licenses and associated student licenses will need to start separating license assignments between faculty/staff and students.
Are there pricing or feature differences between legacy and new EDU plans?
The new Zoom Workplace for Education plans may have updated pricing structures and include additional features such as AI Companion 3.0, Zoom Docs, unlimited cloud storage for Plus & Premier plans, and enhanced administrative controls.
Depending on your choice of Zoom Workplace for Education plan, customers will receive a significant list of additional benefits:
- Enhanced Academic and Administrative Efficiency: The inclusion of tools like Zoom AI Companion 3.0, Zoom Tasks, Clips Plus, Unlimited Zoom Docs, Zoom Workflow, Translations, and Zoom Scheduler automates workflows and supports productivity for both faculty/staff and students, streamlining administrative and academic tasks. Additional per license storage allocations and increased meeting capacity to 500 or more eliminate bottlenecks for larger engagements.
- Unified Digital and Physical Workspace: Features such as Zoom Workspace Reservation and Zoom Visitor Management allow universities and large K-12 districts to efficiently manage their physical campuses alongside their digital one. The improved Zoom Rooms & Conference Room Connector (CRC) ratio in Plus and Premier plans also provides greater flexibility for integrating classroom and meeting technology.
- Expanded Reach and Engagement: The addition of Zoom Webinar functionality provides a dedicated tool for large-scale events, parent-teacher meetings, and public lectures, expanding the institution's ability to engage with their community and external audiences.
Your account representative or channel partner can provide a detailed comparison and pricing information.
What do I need to do to prepare for this transition?
- Review your current usage and license count.
- Contact your Zoom account representative to discuss the best replacement plan.
- Ensure your billing and administrative contacts are up to date.
- Review any custom integrations or APIs that may need adjustment with the new plan
- Review your identity management system and determine separating faculty/staff and student license entitlements where applicable
Who should I contact if I have questions or need help transitioning?
Please reach out to your Zoom Account Executive or contact Zoom Support.
Where can I find more information about Zoom’s current EDU offerings?
For details on the current Zoom Workplace for Education plans and features, visit the Zoom for Education home page or explore additional resources in the Zoom Help Center.
The end-of-life of legacy EDU licensing represents an important step toward delivering a more unified and robust experience for all education customers. By transitioning to the latest Zoom Workplace for Education plans, both K–12 schools, school districts, and higher education institutions can continue to benefit from improved functionality and ongoing innovation. We’re committed to supporting you through this process—please explore additional resources in the Zoom Help Center or contact Zoom Support for guidance on next steps.
