Introducing the new Zoom Web experience
The new Zoom Web experience offers a unified, intuitive interface that aims to help users access key features faster and manage settings more efficiently.
Requirements for the new Zoom Web experience
- Existing Direct accounts with a subscription purchased through a Zoom sales representative (prior to May 28, 2026): Prior to its general availability, account owners and admins on Direct accounts with a Zoom subscription before May 28, 2026 can allow or prevent users within their account to try the new Zoom Web experience. If enabled, users will be prompted with a Try new experience toggle.
This setting is temporary and is designed to help existing customers to get accustomed to the new user interface. - New Direct customers with a subscription purchased through a Zoom sales representative (on or after May 28, 2026): Direct customers who signed up on or after May 28, 2026, will have the new Zoom Web experience by default and will not have an option to access the legacy experience.
- Online subscriptions: Customers who purchased online will continue using the existing web experience until further notice.
Workplace web simplification enhancements
Redesigned web home experience
The web signed-in homepage offers a cleaner layout, similar to the desktop app, with quick access to the universal header and options to start, join, or schedule a meeting.
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Universal header and simplified navigation
The enhanced header provides universal access to Home, product waffle menu, and profile menu.
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Product waffle menu
Located in the top-right corner of the universal header, the product waffle menu replaces the previous left navigation panel and provides a unified cross-product navigation. It opens each product in a new tab on the web allowing users to configure a product’s settings on its own page. To customize how the products appear, click the product waffle menu, then drag and drop items to reorder them.
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Profile menu
Located in the top-right corner next to the product waffle menu, the new Profile menu has more options and provides a clear split between personal and admin controls through My account and Admin Center. Users can click My account to access their personal profile settings. Account owners and admins can click Admin Center to access account management.
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My account
In My account, users can manage their profile and product-specific settings for personal use. Some features that were originally accessible from the left navigation menu were moved under My account, such as:
- Profile: Manage your personal profile information, including your name and picture.
- Reports (previously Analytics & Reports): Access usage reports for meetings, webinars, and more.
- Personal Contacts: Store and manage your personal contacts in Zoom.
- Personal Devices: Manage collaboration devices configured on your account.
- Settings: Enable or disable Zoom features for your own use.
Note: Settings can be turned on or off and locked by account owners and admins. - Recordings and Transcripts: Access your cloud recordings, recordings shared with you, computer recordings, and transcripts.
- Summaries: Access your AI Companion meeting summaries and summaries shared with you.
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Admin center
The Admin center replaces the Account Management section originally accessible from the left navigation menu. Account owners, administrators, and users with Role Management permissions will see this option when they access the Profile menu.
The new Admin center includes:
- Dashboard: Access the Zoom Workplace Dashboard.
- Account management: Manage and view account profile information, alerts and notifications, branding settings, and more.
- Users (previously User Management): Centrally manage users and groups, assign roles and contacts, and allocate licenses.
- Settings (previously Account Settings): Change settings for all users in your account. You can lock settings on or off to prevent users from changing them.
- Product configuration: Set up and configure products such as AI Studio, Contact Center, Phone, Node, Mesh, Chat and more.
- Content management: View and manage user-generated content across different applications as an admin subject to account permissions and applicable privacy settings.
- Security and trust: Manage security and privacy settings related to password requirements, sign-in methods, SSO configuration, and more.
- Reports: Provides account owners and admins with various account, meeting, and webinar statistics to review how your organization is utilizing Zoom.
- Billing: Efficiently manage your Zoom subscription in the billing portal, where you can handle tasks including viewing or renewing your subscription, upgrading your account, canceling a plan, paying an invoice, and more.
- Customer management: Manage external accounts for channel.
- Delegated accounts: Manage external accounts and users for collaboration via external contacts (chat and meetings) or delegated account administration.
- Subaccounts: Zoom sub-accounts enable master accounts to manage separate, independent, or subsidiary accounts, offering customized security, billing, and branding.
- Marketplace management: Account owners and admins can access the Zoom App Marketplace where they can find and integrate apps to enhance their Zoom experience. It allows them to search for, review, and install apps for use in Zoom products like Meetings, Webinars, and Chat.
Note: The available options depend on your account type and feature availability.
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Branding
As part of this new experience, previously configured custom branding will not carry over and will need to be set up again.
To ensure a consistent branded experience for your users, an account owner or admin will need to reconfigure your organization's branding through the updated Zoom admin settings. We recommend completing this after the new experience launches.
In the new experience, you can find branding settings under Admin center > Account management > Branding.