Enabling or disabling the new Web portal experience

Prior to being generally available, account owners and admins can allow or prevent users within their account to try the new Zoom Web experience. If enabled, users will be prompted with a Try new experience toggle.

Requirements for enabling or disabling the new Web portal experience

• Existing Direct accounts with a subscription quoted from Sales (prior to May 28, 2026)
  • Users in these accounts will have a Try new experience toggle on the navigation bar to switch between the new and the legacy experience, but admins can choose to disable this
• Account owner or admin privileges

Note: New Direct accounts signed up on or after May 28, 2026, will have the new Web portal experience by default and will not have an option to access the legacy experience.

Account

To enable or disable the new Web portal experience for all users in the account:

1. Sign in to the Zoom web portal as an admin with the privilege to edit account settings.

2. In the navigation menu, click Account Management then Account Settings.

3. Click the General tab.

4. Under the Other section, click the Allow users to try the new Zoom Web Experience toggle to enable or disable it.

5. If a verification dialog appears, click Enable or Disable to verify the change.

6. (Optional) To prevent all users in your account from changing this setting or any sub-settings, click the lock icon, and then click Lock to confirm the setting.

Group

To enable or disable the new Web portal experience for a group of users:

1. Sign in to the Zoom web portal as an admin with the privilege to edit account and group settings.

2. In the navigation menu, click Users Management then Groups.

3. Click the applicable group name from the list.

4. Click the General tab.

5. Under the Other section, click the Allow users to try the new Zoom Web Experience toggle to enable or disable it.
   Note: If the option is grayed out, it has been locked at the account level and needs to be changed at that level.

6. If a verification dialog appears, click Enable or Disable to verify the change.

7. (Optional) To prevent all users in the group from changing this setting or any sub-settings, click the lock icon, and then click Lock to confirm the setting.