Setting up business address verification for Zoom Phone Mobile UK
Before you can port in UK business mobile numbers to Zoom Phone Mobile UK or assign Zoom Phone Mobile UK numbers to users, you must complete business address verification through the Zoom admin portal. This verification process, known as Know Your Customer (KYC), is mandatory for all UK mobile number porting requests. This guide is for Zoom account administrators who need to:
- Set up business address verification for the first time
- Port existing UK business mobile numbers to Zoom Phone Mobile UK
- Assign temporary or native mobile numbers to users
- Create subscribers for Zoom Phone Mobile UK service
This guide will walk through setting up your business address, uploading required documents, and explaining how verification enables number provisioning for your Zoom Phone Mobile UK service.
Learn more about managing eSIMs for Zoom Phone and creating a business address verification with Know Your Customer (KYC).
Porting is only available for business mobile numbers. Personal mobile number porting is not supported.
Requirements for business address verification for Zoom Phone Mobile UK
- Account owner or admin privileges
- UK business address (worldwide addresses are not accepted for UK mobile eSIM)
- Valid documentation dated within the last 3 months
Required business documentation for Zoom Phone Mobile UK
Before starting the verification process, gather the following information and documents:
- Legal business name: Your company's official registered business name
- UK business address: A valid business address located in the United Kingdom
- Proof of business entity: Companies House business registration number (for UK businesses), or excerpt from the commercial register and business registration number (for non-UK registered businesses). Non-profit organizations not registered with UK Charity Commission should provide a registration certificate or tax document
- Proof of identity: Valid passport of a company representative (other ID forms are not accepted)
- Proof of address: Recent utility bill or official document showing your UK business address
- Authorized representative information: Name, contact number, and email address
- Business URL: Your company website
If you're porting existing UK business mobile numbers, you'll also need:
- PAC Code and expiry date: Port Authorization Code obtained from your current business mobile service provider, valid for 30 days
- Current supplier name: Name of your current business mobile service provider
All uploaded documents must:
- Be clear and legible
- Be dated within the last 3 months
- In PDF, JPG, or PNG format
- Show complete information (no cropped or partially visible documents)
How to set up business address verification for Zoom Phone Mobile UK
Follow these steps to complete your business address verification and enable number provisioning for Zoom Phone Mobile UK.
Submit Business Address and documents in Number Management
- Sign in to the Zoom web portal as an admin with the privilege to edit account settings.
- In the navigation menu, click Number Management then Phone Numbers.
- At the top of the page, click the Related Features dropdown, then click Business Address & Documents.
- In the top-right corner, click Add Address.
- Complete the following steps:
- In the Product dropdown, select Phone.
- In the Country/Region dropdown, select United Kingdom.
- In the Number Type & Capability dropdown, select Mobile - eSIM.
- Enter business information:
- Business Address: Enter your complete UK business address (worldwide addresses are not accepted for UK mobile eSIM).
- Customer Name (legal business name): Enter your company's official registered business name exactly as it appears on official documents.
- Business Registration Information: Provide one of the following:
- Companies House registration number (for UK-registered companies)
- Commercial register excerpt and business registration number (for non-UK registered businesses)
- Registration certificate or tax document (for non-profit organizations not registered with the UK Charity Commission)
- Upload the following Business Documentation:
Note: Accepted file types include JPG/JPEG, PNG, PDF, DOC, and DOCX. The maximum upload size is 10MB.
- Proof of Business: Copy of business registration (for example, Companies House registration, commercial register excerpt, or registration certificate).
- Proof of Identity of company representative: Copy of government-issued ID of the authorized representative.
- Proof of Address: Provide any of the following that shows the UK business address:
- Company utility bill (not more than 6 months old)
- Tax notice
- Title deed
- Rent payment receipt (not more than 6 months old).
- Review all entered information and uploaded documents for accuracy.
- Click Save to submit your business address verification request.
Your submission automatically generates a verification ticket for the Zoom Porting team. The verification status will display as Pending in the Business Address & Documents section. The Porting team will review your documents and verify your business address. Once approved, the status will update to Verified.
How to manage temporary numbers after verification
After verification is complete, temporary telephone numbers will become available in your account.
Understanding temporary numbers
When you're porting business mobile numbers to Zoom Phone Mobile UK, you'll use temporary numbers during the transition period. The UK porting process requires each subscriber to be provisioned with a temporary number before the port request can be submitted. This ensures your subscriber record exists in the system and enables a smooth transition when your ported number becomes active. At the scheduled port cutover time:
- Your ported number automatically replaces the temporary number
- The eSIM assigned to the subscriber remains unchanged—only the phone number changes
- The temporary number is automatically returned to the Zoom number pool and becomes available for reuse
- No manual intervention is required from you
Access temporary numbers
- Sign in to the Zoom web portal as an admin with the privilege to edit account settings.
- In the navigation menu, click Number Management then Phone Numbers.
- At the top of the page, click the Related Features dropdown, then click Business Address & Documents.
- Confirm the status shows Verified.
View available numbers
- Sign in to the Zoom web portal as an admin with the privilege to edit account settings.
- In the navigation menu, click Number Management then Phone Numbers.
- View temporary numbers.
Temporary numbers will appear with:
- Type: Mobile-eSIM
- Source: Zoom
- Assigned To: Empty (unassigned)
Assign numbers to users
- Sign in to the Zoom web portal as an admin with the privilege to edit account settings.
- In the navigation menu, click Phone System Management then eSIM Management.
- Create subscribers by selecting users, packages, and available temporary numbers.
Learn more about obtaining Zoom Phone mobile numbers and managing eSIMs for Zoom Phone.
Frequently asked questions about setting up business address verification for Zoom Phone Mobile UK
How long does verification take?
Verification typically takes 1–2 business days. You can check the status at any time in the Business Address & Documents section.
Can I use the same verification for multiple number orders?
Yes. Once your business address is verified, you can order multiple numbers without resubmitting documents.
What if my documents are rejected?
The Porting team will contact you with specific reasons for rejection. You can update your documents and resubmit through the same Business Address & Documents section.
Do I need to complete verification separately for each porting request?
No. Complete the business address verification once, and it applies to all future number orders and porting requests for your account.
Can I port personal mobile numbers?
No. Porting in to Zoom Phone Mobile UK is only available for business mobile numbers on business accounts.
Porting is only available for business accounts. Personal mobile number porting is not supported.
