Enable Continuous Meeting Chat setting renamed for improved user understanding

The Enable Continuous Meeting Chat setting has been renamed to Allow users to access meeting chats before and after the meeting. The functionality remains the same; only the name and description have been updated for better user understanding. If your account previously had continuous meeting chat enabled, the same configuration is preserved automatically

The Allow users to access meeting chats before and after the meeting setting controls whether participants can view and send messages in the meeting chat outside the live meeting session. When enabled, participants can continue their conversation in the same meeting chat space before the meeting starts and after it ends, ensuring all messages, files, and shared content remain accessible throughout the meeting lifecycle.

Requirements for allowing users to access meeting chats before and after the meeting

No specific plan or license requirements apply to this feature. The setting is available for all Zoom accounts and applies to both scheduled and instant meetings.

Notes:
- The settings will be enabled by default for most customers. Enterprise customers will be enabled through the enterprise feature release controls.
- If the settings are enabled at the account, group, and user levels, all scheduled meetings will automatically include this feature.

How to enable or disable meeting chat access
- Enable or disable for the account (account owners and admins)
- Enable or disable for individual users
How to configure access options

How to enable or disable access to meeting chats before and after the meeting

Enable or disable for the account (account owners and admins)

Sign in to the Zoom web portal as an account owner or admin.
In the navigation panel, click Account Management then Account Settings.
Click the Meeting tab.
In the In Meeting (Basic) section, locate Allow users to access meeting chats before and after the meeting.
Toggle the setting on or off.
(Optional) Click the lock icon to enforce the setting for all users in the account.

Enable or disable for individual users

Sign in to the Zoom web portal.
In the navigation panel, click Settings.
Click the Meeting tab.
In the In Meeting (Basic) section, find Allow users to access meeting chats before and after the meeting.
Toggle the setting on or off as preferred.

Note: Individual user settings are only available if the account admin hasn't locked the setting at the account level.

Configure access options

When the setting is enabled, you can choose who can access the meeting chat before and after the meeting:

Only the host and invitees in your organization: Restricts access to internal participants who were invited or join via the sharing link to the meeting. This is the default option for Do Not Touch (DNT) accounts.
The host, invitees, and participants in your organization who join via meeting link or ID: Expands access to include internal users who join using a shared link or meeting ID.

Note: When the setting is turned off, participants can only chat during the live meeting session. External participants can be added manually after the meeting if permitted by the host.