Release notes for Zoom Auto Dialer

Zoom provides up-to-date release notes for Zoom Auto Dialer. This article contains information about recent changes to Zoom Auto Dialer, including new and enhanced features, updates to existing features, and bug fixes. In addition, you can find information about upcoming changes (if available) and see a full history of updates made in the last two years.

Table of Contents

Upcoming release

Details about upcoming releases will be posted as they become available.

Released

June 28, 2026

New, enhanced, and changed features

 
TypeFeature titleDescriptionPlatforms
Admin features
New or enhanced featureAdmin controls for user-level CSV file uploadsAccount owners and admins can manage prospect and contact list creation on behalf of users by uploading CSV files directly to a specific user's account within Zoom Auto Dialer. Additionally, admins can enable or disable CSV upload permissions at the user level, which provides granular control over who can interact with prospect and contact data.Web portal
Windows
macOS
Linux
Coaching features
New or enhanced featureLive call monitoring for active dialer sessionsManagers can access a dedicated live monitoring dashboard within Zoom Auto Dialer that displays all team members currently engaged in active calls. By selecting any call from the list, managers can be in any of the following three modes to monitor the live call:
  • Listen Mode: Managers can listen to the live call.
  • Whisper Mode: Managers can listen to the live call and the agents can hear the managers for real-time coaching.
  • Barge Mode: Managers can join the conversation, allowing agents and prospects to hear them.
Note: A disclaimer prompts call participants about the live call monitoring. Account owners and admins can enable or disable this disclaimer on a team level by going through the web portal Phone System Management, clicking Monitoring, selecting the appropriate team name, and checking or unchecking the Play a disclaimer prompt to the call participants checkbox.		Windows
macOS
Linux
Analytics features
New or enhanced featureExport permission for seller productivity reportsAccount owners and admins can manage export access for the Seller Productivity Report directly from the Zoom Auto Dialer admin settings in the web portal. Admins can enable the feature to allow users and admins to export report, or can disable the feature to restricted export permission to admins.Web portal
General features
New or enhanced featureCall list management using disposition-based automationAdmins can configure a call disposition to automatically proceed with any of the following available options.
  • No action: Doesn't automate any action
  • Remove from calling list: Stops dialing the prospect from the current list
  • Add to no-call list: Prevents future calls and removes the prospect from the current list
  • Schedule callback: Creates a callback task for the agent, scheduled to dial after a configurable passage of time
This feature can be configured in the web portal Account settings. Previously, agents have to manually navigate to the called list tab, locate the prospect, and manually select those options for that prospect.		Web portal
Windows
macOS
Linux
User features
New or enhanced featureEnhancements to ringing volume control for the auto dialerAccount owners and admins can configure the ringing volume in Zoom Auto Dialer when the Mute Call Audio advanced setting is unchecked. The volume control is accessible through the dialer's advanced audio settings and applies specifically to the ringing stage of outbound calls. Admins can set the volume to a level appropriate for their users' calling workflows.Windows
macOS
Linux

May 31, 2026

New, enhanced, and changed features

 
TypeFeature titleDescriptionPlatforms
Auto Dialer features
New or enhanced featureManual contact creation within CSV calling listsUsers can create and add new contacts to their CSV call lists directly from within Zoom Auto Dialer. With this update, users can enter new contact details on the spot and have them added to the active call list for immediate or future follow-up. Previously, the dialer did not support adding contacts to an existing calling list.Windows
macOS
Linux
New or enhanced featureEnhancements to Call Screening service detectionZoom Auto Dialer can detect calls that are answered by Call Screening services and respond automatically based on user configuration. Users can set the dialer to automatically hang up screened calls to reduce missed opportunities that result from calls being intercepted before reaching a live prospect.Windows
macOS
Linux
New or enhanced featureDirect editable prospect fields in auto dialerUsers can update incorrect or outdated phone numbers and all other prospect fields directly within Zoom Auto Dialer for records imported via CSV or Salesforce. Previously, the dialer did not support in-place edits, requiring users to re-upload files or re-import records to correct data.Windows
macOS
Linux

April 30, 2026

New, enhanced, and changed features

 
TypeFeature titleDescriptionPlatforms
Auto Dialer features
New or enhanced featureLast call note visibility in the call list and call detail viewThe most recent call note for a prospect is displayed in both the Upcoming call list and the connected call lists within the Zoom Auto Dialer. The last call note is surfaced inline in both views, allowing users to reference previous conversation details before and during a call.Windows
macOS
Linux
New or enhanced featureEnhancements to prospect information view in call listsMore detailed prospect information view can be accessed by clicking on a prospect record from the call list in Zoom Auto Dialer. The expanded view shows all available data fields in a single display, giving users the relevant context they need before initiating a call. This view follows user settings and doesn't show fields that are configured as hidden.Web portal
New or enhanced featureEnhancement to resetting Called and Skipped lists with select all optionUsers can select all prospects in the Called and Skipped tabs of Zoom Auto Dialer and reset them to upcoming status in a single action. Action buttons such as Reset to upcoming, Snooze, and Delete show the selected prospect count. Previously, the selection limit was capped at 50 records, requiring sellers to repeat the reset process multiple times for larger lists.Windows
macOS
Linux