Customizing workspace reservation email templates
Account owners and administrators can customize the email notification templates sent to users for workspace reservations. This lets you brand emails with your company logo, update message details such as who made the reservation, and add any other relevant information in the email body. You can also configure the timing of check-in email reminders so users receive them at the right moment. These options help maintain consistent, on-brand communication across all workspace reservation notifications.
Requirements for customizing workspace reservation email templates
- Account owner or administrator role
- Workspace Reservations enabled on the account
- Approved Vanity URL
- HTML, CSS, or FreeMarker Format knowledge
How to access workspace reservation email templates
- Sign in to the Zoom web portal.
- In the navigation menu, click Advanced, then Branding.
- Click the Emails tab.
- Under Workspaces, edit or view the following templates:
- Reservation confirmed: This email is sent after a user successfully reserves a workspace.
- Reservation updated: This email is sent when a user modifies or updates an existing reservation.
- Reservation canceled: This email is sent when a user cancels a reservation.
- Upcoming reservation: This email is sent to remind users of their upcoming reservation.
- Upcoming reservation with pre-check-in questionnaire: This email is sent to remind users of their upcoming reservation and to complete the pre-check-in questionnaire.
- Check in reminder: This email is sent to remind users when their reservation is about to check in.
- Questionnaire submission: This email is sent to the admin when a user completes a questionnaire.
- Reservation reassignment: Sent when a workspace reservation is reassigned to another user.
- Reservation declined: This email is sent when a user’s reservation is declined.
- Workspace delegate assignment: This email is sent to the user being assigned as a workspace delegate.
- Workspace delegate: This email is sent to the user when a delegate is allowed to book on their behalf.
- Desk assignment: This email is sent when an administrator assigns a desk to a user.
- Desk unassignment: This email is sent when an administrator unassigns a user’s assigned desk.
- Update assigned desk: This email is sent when an administrator updates a user’s assigned desk.
- Reservation approval request: This email is sent to the administrator when a user submits a workspace reservation request that requires approval.
- Reservation confirmation: This email is sent when a reservation request is approved or denied.
- Summary of reservation questionnaires: This email contains a summary of the pre-check-in questionnaire information received by Admin.
- Desk assignment release: This email is sent when a user's assigned desk is temporarily released.