Troubleshooting invalid card details error

If you encounter an error message stating “Your purchase could not be processed due to invalid card details.”, it means the following:

• One or more of the card details entered (such as the card number, expiration date, or CVV/security code) do not match the information on file with your card issuer. As a result, the transaction is declined during bank validation.

This issue typically occurs when:

• Card information is entered incorrectly or does not match the issuing bank’s records.
• An expired card or outdated details are being used.
• Browser autofill is submitting old or incorrect payment information.

How to troubleshoot payment error invalid card details

Follow these steps to troubleshoot:

• Remove and re-add your payment method
  Go to your billing portal and remove the existing card on file. Then re-add it to ensure all details are entered correctly.
• Disable browser autofill
  Turn off any browser autofill settings for payment information to prevent outdated or incorrect data from being submitted.
• Enter card details manually
  Carefully re-enter all card information exactly as shown on your physical card, including the full card number, expiration date (MM/YY), and CVV/CVC code.
• Check for updated card information
  If you recently received a replacement card, note that the expiration date and CVV may have changed even if the card number remains the same.
• Clear browser data and retry
  Clear your browser’s cache and cookies, then attempt the transaction again in a fresh or private browsing session.
• Contact your bank if needed
  If the error persists despite entering correct details, contact your card issuer to confirm the card is active and that there are no restrictions preventing the transaction.