Troubleshooting amount or currency issue

If you encounter an error message stating “The payment was declined due to an issue with the amount or the currency.”, it means the following:

• Your bank has declined the transaction due to restrictions related to the purchase amount or the currency being used.

This issue typically occurs when:

• Your card has a per-transaction limit or daily spending cap that is lower than the purchase amount.
• The transaction exceeds your bank’s allowed limits for online or international purchases.
• Your card does not support the currency being used for the transaction (such as USD).

How to troubleshoot payment was declined due to an issue with the amount or the currency

Follow these steps to troubleshoot:

• Check your card limits
  Contact your bank to confirm whether your card has a per-transaction limit or daily spending cap that may be preventing the purchase.
• Request a limit increase if needed
  Ask your bank if they can temporarily increase your transaction limit to allow the payment to go through.
• Verify currency support
  Confirm with your bank that your card supports transactions in US dollars (USD), as this is the billing currency used for the purchase.
• Retry with a smaller transaction if possible
  If applicable, split the purchase into smaller amounts to stay within your card’s allowed limits.
• Use an alternative payment method
  Try a different credit or debit card that does not have restrictive limits or supports international and multi-currency transactions.
• Contact your bank for further assistance
  If the issue persists, your bank can provide more details about the decline and help remove any restrictions blocking the transaction.