Release notes for Zoom CX Insights

Zoom provides up-to-date release notes for Zoom CX Insights. This article contains information about recent changes to Zoom CX Insights, including new and enhanced features, updates to existing features, and bug fixes. In addition, you can find information about upcoming changes (if available) and see a full history of updates made in the last two years.

Upcoming Release

Details about upcoming releases will be posted as they become available.

Released

March 21, 2026

New, enhanced, and changed features

 
TypeFeature titleDescriptionPlatforms
Admin features
New or enhanced featureGeneral availability for CX InsightsZoom CX Insights (CX Insights) introduces an AI-powered insights solution that enables customer experience teams to quickly understand why customers are reaching out, how conversation topics evolve over time, and where to focus attention for maximum impact. By analyzing engagement signals, CX Insights transforms complex data into clear, actionable insights that drive smarter decisions. Users can ask natural language questions, uncover emerging issues, and track trends to identify opportunities for improvement. For example, a support leader might ask, "Why did escalations increase last week?" CX Insights could reveal a surge in billing-related conversations following a pricing update as the key driver. Availability and data visibility vary based on licensing, connected data sources, and user role permissions.Web portal