Troubleshooting order placement error

If you encounter an error message stating “Something went wrong when trying to place your order.”, it means the following:

• The order submission failed due to a browser or security-related issue, often because the required reCAPTCHA verification did not load or complete successfully.

This issue typically occurs when:

• A pop-up blocker or browser extension is preventing the reCAPTCHA from loading.
• Browser settings are blocking third-party cookies required for verification.
• Network or firewall restrictions are interfering with reCAPTCHA services.

How to troubleshoot payment error something went wrong when trying to place your order

Do the following to troubleshoot:

• Disable pop-up blockers
  Turn off any pop-up blockers in your browser settings and allow pop-ups for the checkout site to ensure required windows can open.
• Disable browser extensions
  Temporarily disable all browser extensions, especially ad blockers, privacy tools, and script blockers, as these can interfere with reCAPTCHA loading.
• Check for reCAPTCHA visibility
  Ensure that the reCAPTCHA checkbox or challenge appears on the checkout page. If it does not appear, your browser is likely blocking required scripts.
• Allow third-party cookies
  Enable third-party cookies in your browser settings, as reCAPTCHA requires cookies from external domains to function properly.
• Retry in a private browsing window
  Open an Incognito or Private browsing window (with extensions disabled) and attempt the order again.
• Update billing information
  Before retrying, review and update your billing details in the billing portal to ensure all information is complete and accurate.
• Try a different browser
  Switch to another browser, such as Google Chrome or Mozilla Firefox, to rule out browser-specific issues.
• Check network restrictions
  If you are using a corporate or restricted network, verify with your IT team that reCAPTCHA-related domains are not being blocked by firewall or security settings.