Troubleshooting unable to continue or view payment interface

If you encounter an error where you cannot click “Continue” or the payment interface does not load, it means the following:

• The checkout or payment form is not rendering properly in your browser, preventing you from proceeding with the transaction.

This issue typically occurs when:

• Your browser is incompatible or not up to date.
• Cached data or cookies are interfering with the payment page.
• Browser extensions, ad blockers, or VPN tools are blocking required scripts.
• Network or security settings are preventing the payment interface from loading.

How to troubleshoot payment error unable to continue or view payment interface

Follow these steps to troubleshoot:

• Use a supported browser
  Switch to a supported browser such as Google Chrome or Mozilla Firefox, which are recommended for billing and checkout functionality.
• Clear browser data
  Clear your browser’s cache and cookies بالكامل (select “All Time” if available), then restart your browser before retrying.
• Disable extensions and blockers
  Turn off all browser extensions, especially ad blockers, privacy tools, and VPN extensions that may interfere with the payment form.
• Retry in a private browsing window
  Open an Incognito (Chrome) or Private (Firefox) window and navigate to the billing page to attempt the payment again without stored data or extensions.
• Enable JavaScript
  Ensure that JavaScript is enabled in your browser settings, as the payment interface depends on it to load properly.
• Check network restrictions
  If you are on a corporate or restricted network, verify with your IT team that payment processing scripts are not being blocked by firewall or filtering rules.
• Try a different device or network
  Access the billing page from another device or a different network to rule out device-specific or network-level issues.
• Update your browser
  Make sure your browser is updated to the latest version to avoid compatibility problems with the payment interface.