Enabling or disabling printing or downloading documents

Enabling the Allow users to print or download documents feature allows users to print or download documents. By default, this is enabled for most accounts, but account owners and administrators can enable or disable it for certain users or user groups, or for the entire account.

Requirements for enabling or disabling printing or downloading documents

Table of Contents

How to enable or disable printing or downloading documents

Enable or disable printing or downloading documents for the entire account

This setting allows account owners or admins to enable or disable Allow users to print or download documents for all users in the account.

  1. Sign in to the Zoom web portal as an admin with the privilege to edit account settings.
  2. In the top-right corner, click your profile picture or initials, then click Admin Center.
  3. In the side menu, click Settings .
  4. Click the Paper.
  5. Under the Other Settings section, click the Allow users to print or download documents toggle to enable or disable the option.
  6. If a verification dialog appears, click Enable or Disable to verify the change.
  7. (Optional) Select the Allow users outside your account to print or download documents (Word, PDF, etc.), sign-in required checkbox to allow users external to the account to download/export documents.
  8. (Optional) To prevent all users in your account from changing this setting, click the lock icon , and then click Lock to confirm the setting.

Enable or disable printing or downloading documents for a group of users

This setting allows account owners or admins to enable or disable Allow users to print or download documents for a specific group of users. Changes apply only to users in the selected group.

  1. Sign in to the Zoom web portal as an admin with the privilege to edit groups.
  2. In the top-right corner, click your profile picture or initials, then click Admin Center.
  3. In the side menu, click Users .
  4. Click Groups.
  5. Click the applicable group name from the list.
  6. In the General configuration section, click Edit product settings.
  7. Click the Paper tab.
  8. Under the Other Settings section, click the Allow users to print or download documents toggle to enable or disable the option.
  9. If a verification dialog appears, click Enable or Disable to verify the change.
    Note: If the option is grayed out, it has been locked at the account level and needs to be changed at that level.
  10. (Optional) Select the Allow users outside your account to print or download documents (Word, PDF, etc.), sign-in required checkbox to allow users external to the account to download/export documents.
  11. (Optional) To prevent all users in the group from changing this setting, click the lock icon , and then click Lock to confirm the setting.