Enabling or disabling downloading attachments from the Paper UI

Enabling the Allow users to download attachments from the Paper UI feature allows users to download attachments from documents shared with them. By default, this is enabled for most accounts, but account owners and administrators can enable or disable it for certain users or user groups, or for the entire account.

Requirements for enabling or disabling downloading attachments from the Paper UI

Table of Contents

How to enable or disable downloading attachments from the Paper UI

Enable or disable downloading attachments from the Paper UI for the entire account

This setting allows account owners or admins to enable or disable Allow users to download attachments from the Paper UI for all users in the account.

  1. Sign in to the Zoom web portal as an admin with the privilege to edit account settings.
  2. In the top-right corner, click your profile picture or initials, then click Admin Center.
  3. In the side menu, click Settings .
  4. Click the Paper.
  5. Under the Other Settings section, click the Allow users to download attachments from the Paper UI toggle to enable or disable the option.
  6. If a verification dialog appears, click Enable or Disable to verify the change.
  7. (Optional) Select the Give same permission to users outside your account, sign-in required checkbox to allow users external to the account the ability to download attachments from documents shared with them.
  8. (Optional) To prevent all users in your account from changing these settings, click the lock icon , and then click Lock to confirm the setting.

Enable or disable downloading attachments from the Paper UI for a group of users

This setting allows account owners or admins to enable or disable Allow users to download attachments from the Paper UI for a specific group of users. Changes apply only to users in the selected group.

  1. Sign in to the Zoom web portal as an admin with the privilege to edit groups.
  2. In the top-right corner, click your profile picture or initials, then click Admin Center.
  3. In the side menu, click Users .
  4. Click Groups.
  5. Click the applicable group name from the list.
  6. In the General configuration section, click Edit product settings.
  7. Click the Paper tab.
  8. Under the Other Settings section, click the Allow users to download attachments from the Paper UI toggle to enable or disable the option.
  9. If a verification dialog appears, click Enable or Disable to verify the change.
    Note: If the option is grayed out, it has been locked at the account level and needs to be changed at that level.
  10. (Optional) Select the Give same permission to users outside your account, sign-in required checkbox to allow users external to the account the ability to download attachments from documents shared with them.
  11. (Optional) To prevent all users in the group from changing these settings, click the lock icon , and then click Lock to confirm the setting.