Troubleshooting error 5613

If you encounter "5613: An error has occurred and we are unable to complete your purchase.", it means the following:

• There's a problem with the payment information on file or a processing issue that prevented the purchase from completing.

This issue typically occurs when:

• The payment details on file are outdated or no longer valid.
• There is a mismatch between the billing address and the payment method.
• The restriction is related to an issue identified at the account level.

How to troubleshoot payment error code 5613

Follow these steps to troubleshoot:

• Review payment details
  Ensure all billing information is accurate.
• Re-add payment method
  Enter card details manually.
• Update account contacts
  Verify Billing and Sold To Contact information.
• Match billing address
  Ensure it aligns with bank records.
• Retry in clean browser
  Use Incognito mode after clearing cache.
• Try another card
  Test with a different payment method.