Troubleshooting error 10204: Account closed or restricted

If you encounter an error message stating “10204: Account is closed or restricted.”, it means the following:

• Your PayPal account has been closed, suspended, or restricted by PayPal. As a result, the transaction cannot be completed using that account.

This issue typically occurs when:

• There are unresolved disputes, chargebacks, or account limitations on your PayPal account.
• PayPal requires identity verification or additional documentation to restore account access.
• Suspicious activity or policy violations have triggered a restriction or permanent closure.

How to troubleshoot payment error code 10204

Follow these steps to troubleshoot:

• Check your PayPal account status
  Log in to your PayPal account and review any notifications, alerts, or required actions in the Resolution Center. PayPal will typically provide details about the restriction.
• Complete any required verification steps
  If PayPal is requesting identity verification or documentation, follow the prompts and submit the required information to restore your account access.
• Contact PayPal support
  If the reason for the restriction is unclear or you need further assistance, contact PayPal customer support or visit the PayPal Help Center for more information about your account status.
• Retry after resolving the issue
  Once you have completed any required steps and your account is restored, return to the checkout page and attempt the transaction again.
• Use an alternative payment method
  While your PayPal account issue is being resolved, complete your purchase using a credit or debit card directly instead of PayPal.
• Switch payment methods permanently if needed
  If your PayPal account has been permanently closed, you will need to use an alternative payment method, such as a credit or debit card, for all future transactions.