Troubleshooting PayPal billing agreement canceled

If you encounter an error message stating “Billing agreement was canceled.”, it means the following:

• The recurring billing agreement between your PayPal account and the merchant (Zoom) has been canceled.
  Note: Without an active billing agreement, PayPal cannot authorize automatic subscription payments.

This issue typically occurs when:

• The billing agreement was manually canceled from your PayPal account.
• The agreement expired or was terminated due to changes in your PayPal account settings.
• There is an issue with your PayPal funding source or account status.

How to troubleshoot PayPal billing agreement canceled error

Do the following to troubleshoot:

• Check your PayPal automatic payments
  • Log in to your PayPal account, go to Settings, then Payments, and select Manage Automatic Payments. Verify whether Zoom is listed as an active billing agreement.
  • If Zoom is not listed or shows as canceled, the billing agreement is no longer active and must be reauthorized before payments can be processed.
• Set up a new billing agreement
  • Go to the Zoom billing portal, then navigate to Payment, then Manage Automatic Payments, and select PayPal.
  • Follow the prompts to create and authorize a new billing agreement.
• Verify your funding source
  Ensure that your PayPal account has a valid credit card, debit card, or bank account linked, and that it has sufficient funds or available credit.
• Retry the transaction
  After reauthorizing the billing agreement, return to your billing page and attempt the payment or subscription renewal again.
• Use an alternative payment method
  If you prefer to avoid billing agreement issues, you can switch to paying directly with a credit or debit card instead of PayPal.
• Contact PayPal support if needed
  If you continue to experience issues setting up or maintaining a billing agreement, contact PayPal customer support for further assistance.