Troubleshooting PayPal transaction declined
If you encounter an error message stating “Transaction declined by PayPal.”, it means the following:
- PayPal has actively declined the transaction, preventing the payment from being completed using your PayPal account.
This issue typically occurs when:
- PayPal’s internal risk or security systems have flagged the transaction.
- Your PayPal account has limitations, restrictions, or unresolved actions.
- There is an issue with your linked funding source, such as insufficient funds or an expired card.
How to troubleshoot PayPal transaction declined error
Follow these steps to troubleshoot:
- Check your PayPal account notifications
Log in to your PayPal account and review any alerts, notifications, or messages in the Resolution Center for details about why the transaction was declined. - Verify account status
Ensure your PayPal account does not have any limitations, restrictions, or pending actions that need to be resolved before payments can be processed. - Confirm your funding source
Check that your linked credit card, debit card, or bank account is active, not expired, and has sufficient funds or available credit. - Retry using a direct payment method
If you need to complete the purchase immediately, use a credit or debit card directly instead of PayPal. - Retry the transaction
After addressing any PayPal account or funding source issues, return to the billing page and attempt the payment again. - Contact PayPal support
If you prefer to continue using PayPal, contact PayPal customer support to understand the specific reason for the decline and resolve any underlying issues.