Configuring sensitivity labels for Zoom Meetings

Configuring sensitivity labels allows your organization to apply consistent security and compliance policies for meetings, helping protect sensitive information, support Data Loss Prevention (DLP) requirements, and align data handling with your enterprise and regulatory standards.

Sensitivity labels can automatically apply meeting settings and controls based on your organization's data handling policies.

Learn more about using sensitivity labels.

Requirements for configuring sensitivity labels for Zoom Meetings

• Enterprise accounts
• Account owner or admin privileges
• Licensed users
• Microsoft Purview
  • Global administrator access
  • Compliance Administrator role (or equivalent)

Limitations for configuring sensitivity labels for Zoom Meetings

• Use of sensitivity labels is only available for Microsoft Purview users.
• Sensitivity labels are not designed to override technical requirements or security configurations that are incompatible with a required feature.
• If a sensitivity label requires a feature that cannot operate because of another meeting setting, the feature will not be enabled. The meeting will continue using the selected security settings without modification.
  For example: A sensitivity label may be configured to automatically enable meeting summary with Zoom AI. However, AI features, such as meeting summary, are only compatible with standard Zoom meeting encryption to process real-time meeting content. If End-to-End Encryption (E2EE) is enabled for the meeting, AI features cannot access relevant meeting data and will not run.In this scenario, the meeting will continue to use E2EE, and the meeting summary specified by the sensitivity label is not generated.

How to connect with Microsoft Purview

Before you can enable sensitivity labels in your account, you must connect Microsoft Purview with Zoom.

1. Sign in to the Zoom web portal as an admin with the privilege to edit groups.
2. In the top-right corner, click your profile picture or initials, then click Admin Center.
3. In the side menu, click Security & Trust then Sensitivity labels.
4. Click Get started.
5. Follow the 5-step set up wizard.
   1. Import labels from Microsoft Purview
      1. Click Connect. You will be taken to the Microsoft sign-in page to sign into your account and accept the permissions prompt. Click Accept.
      2. In the Connection successful page, click Close.
   2. Review labels
      1. You will see all the labels that were imported from Microsoft Purview. If any label needs to be updated, make the changes in Microsoft Purview.
         After updating the labels in Microsoft Purview, click the Refresh icon  from the Review imported labels page.
      2. Click Next.
   3. Select scope for each label
      1. Select the checkboxes of the settings you want to control with a label based on your organization’s preference. Not making any selection will make the label as display-only.
         
         1. Zoom AI
         2. Meeting
         3. Recording & Transcript
         Note: Sensitivity labels take precedence over existing account, group, and user policies.
      2. Click Next.
   4. Configure settings for each label
      1. Configure the label sensitivity policies, for the following settings, based on your organization’s preference.
         
         1. Zoom AI
         2. Meeting
         3. Recording & Transcript
         Note: Sensitivity labels take precedence over existing account, group, and user policies.
      2. Click Next.
   5. Turn on sensitivity labels
      1. Click Go to account settings to enable sensitivity labels and select your organization’s preferred default label for the entire account.
         Note: This will take you to Admin Center > Settings > General >Security > Enable sensitivity labels.
      2. (Optional) To use sensitivity labels for specific groups, click View steps to view the guide on how it can be set up for specific groups in your account.
      3. Click Finish.

How to make changes to your sensitivity labels settings after the initial configuration

If you wish to make changes to your sensitivity labels settings after the initial set up, follow these steps:

Change sensitivity labels settings for the entire account

This setting allows account owners or admins to enable or disable sensitivity labels for all users in the account.

1. Sign in to the Zoom web portal as an admin with the privilege to edit account settings.
2. In the top-right corner, click your profile picture or initials, then click Admin Center.
3. In the side menu, click Settings .
4. Click General.
5. Under Security, click the Enable sensitivity labels toggle to enable or disable it.
6. If a verification dialog appears, click Enable or Disable to verify the change.
7. (Optional) To prevent all users in your account from changing this setting, click the lock icon , and then click Lock to confirm the setting.
8. (Optional) Select the applicable boxes for the label options you prefer to use.
   Note: Labels vary depending on your organization’s needs. Some of the common ones are Public, Internal, and Confidential.
9. From the Default sensitivity label drop-down, select your preferred default label.
10. (Optional) Click Configure label settings if you wish to change what you want settings to be when a label is applied.
    Note: This option is only available for account owners or admins that have Sensitivity labels Edit permission roles.

Change sensitivity labels settings for a group of users

This setting allows account owners or admins to enable or disable sensitivity labels for a specific group of users. Changes apply only to users in the selected group.

This setting allows account owners or admins to enable or disable sensitivity labels for all users in the account.

1. Sign in to the Zoom web portal as an admin with the privilege to edit groups.
2. In the top-right corner, click your profile picture or initials, then click Admin Center.
3. In the side menu, click Users .
4. Click Groups.
5. Click the applicable group name from the list.
6. In the General configuration section, click Edit product settings.
7. Click General.
8. Under Security, click the Enable sensitivity labels toggle to enable or disable it.
9. If a verification dialog appears, click Enable or Disable to verify the change.
   Note: If the option is grayed out, it has been locked at the account level and must be changed at that level.
10. (Optional) Select the applicable boxes for the label options you prefer to use.
    Note: Labels vary depending on your organization’s needs. Some of the common ones are Public, Internal, and Confidential.
11. From the Default sensibility label drop-down, select your preferred default settings.
12. (Optional) Click Configure label settings if you wish to change what you want settings to be when a label is applied.
    Note: This option is only available for account owners or admins that have Sensitivity labels Edit permission roles.