Configuring sensitivity labels

Configuring sensitivity labels allows your organization to apply consistent security and compliance policies, helping protect sensitive information, support Data Loss Prevention (DLP) requirements, and align data handling with your enterprise and regulatory standards.

Sensitivity labels can automatically apply settings and controls based on your organization's data handling policies.

Note: This feature must be enabled by Zoom.

Learn more about how to use sensitivity labels for meetings.

Requirements for configuring sensitivity labels for Zoom Meetings

• Enterprise accounts
• Account owner or admin privileges
• Licensed users
• For organizations who want to sync their sensitivity labels with Microsoft Purview, 
  
  • Global administrator access
  • Compliance Administrator role (or equivalent)

Limitations for configuring sensitivity labels for Zoom Meetings

• Sensitivity labels are not designed to override technical requirements or security configurations that are incompatible with a required feature.
• If a sensitivity label requires a feature that cannot operate because of another setting, the feature will not be enabled. The feature will continue using the selected security settings without modification.
  For example: A sensitivity label may be configured to automatically enable meeting summary with Zoom AI. However, AI features, such as meeting summary, are only compatible with standard Zoom meeting encryption to process real-time meeting content. If End-to-End Encryption (E2EE) is enabled for the meeting, AI features cannot access relevant meeting data and will not run. In this scenario, the meeting will continue to use E2EE, and the meeting summary specified by the sensitivity label is not generated.

How to set up sensitivity labels

When setting up sensitivity labels, you can choose to manage it with Zoom or sync it with Microsoft Purview.

Manage with Zoom

To build and manage your label structure directly in Zoom,

1. Sign in to the Zoom web portal as an admin with the privilege to edit groups.
2. In the top-right corner, click your profile picture or initials, then click Admin Center.
3. In the side menu, click Security & Trust then Sensitivity labels.
4. Select Manage in Zoom then click Get started.
5. Complete the set up wizard
   1. Set up labels: Keep or remove existing labels, or add new labels
   2. Set scope for each label: Select the checkboxes of the settings you want to control with a label based on your organization’s preference. Not making any selection will make the label as display-only.
      Note: Zoom AI, Meeting, Recording & Transcript, and Whiteboard are currently supported
   3. Configure settings for each label: Allows you to configure the label sensitivity policies based on your organization’s preference.
6. Click Create label.
7. From the Turn on sensitivity labels when you’re done with setup so users can start applying them to assets banner, click View steps.
8. Click Account Settings or Groups, depending on which setting level you want to enable sensitivity labels under.
   Clicking Account Settings will take you to Admin Center > Settings > General > Security > Enable sensitivity labels.
   Clicking Groups will take you to Admin Center > Users > Groups > Select preferred group > General > Security > Enable sensitivity labels.
9. Click Close.

Sync with Microsoft Purview

To sync your labels with Microsoft Purview, you must connect Microsoft Purview with Zoom.

1. Sign in to the Zoom web portal as an admin with the privilege to edit groups.
2. In the top-right corner, click your profile picture or initials, then click Admin Center.
3. In the side menu, click Security & Trust then Sensitivity labels.
4. Click Get started.
5. Complete the set up wizard
   1. Import labels from Microsoft Purview: Prompts you to sign in to Microsoft Purview and connect it with Zoom.
   2. Review labels: Allows you to review all the labels you have imported from Microsoft Purview.
      Note: If any label needs to be updated, make the changes in Microsoft Purview. Go back to Web portal and click the Refresh icon  from the Review imported labels page.
   3. Set scope for each label: Select the checkboxes of the settings you want to control with a label based on your organization’s preference. Not making any selection will make the label as display-only.
      Note: Zoom AI, Meeting, Recording & Transcript, and Whiteboard are currently supported
   4. Configure settings for each label: Allows you to configure the label sensitivity policies based on your organization’s preference.
6. Click Create label.
7. From the Turn on sensitivity labels when you’re done with setup so users can start applying them to assets banner, click View steps.
8. Click Account Settings or Groups, depending on which setting level you want to enable sensitivity labels under.
   Clicking Account Settings will take you to Admin Center > Settings > General > Security > Enable sensitivity labels.
   Clicking Groups will take you to Admin Center > Users > Groups > Select preferred group > General > Security > Enable sensitivity labels.
9. Click Close.

How to make changes to your sensitivity labels settings after the initial configuration

If you wish to make changes to your sensitivity labels settings after the initial set up, follow these steps:

Change sensitivity labels settings for the entire account

This setting allows account owners or admins to enable or disable sensitivity labels for all users in the account.

1. Sign in to the Zoom web portal as an admin with the privilege to edit account settings.
2. In the top-right corner, click your profile picture or initials, then click Admin Center.
3. In the side menu, click Settings .
4. Click General.
5. Under Security, click the Enable sensitivity labels toggle to enable or disable it.
6. If a verification dialog appears, click Enable or Disable to verify the change.
7. (Optional) To prevent all users in your account from changing this setting, click the lock icon , and then click Lock to confirm the setting.
8. (Optional) Select the applicable boxes for the label options you prefer to use.
   Note: Labels vary depending on your organization’s needs. Some of the common ones are Public, Internal, and Confidential.
9. From the Default sensitivity label drop-down, select your preferred default label.
10. (Optional) Click Configure label settings if you wish to change what you want settings to be when a label is applied.
    Note: This option is only available for account owners or admins that have Sensitivity labels Edit permission roles.

Change sensitivity labels settings for a group of users

This setting allows account owners or admins to enable or disable sensitivity labels for a specific group of users. Changes apply only to users in the selected group.

This setting allows account owners or admins to enable or disable sensitivity labels for all users in the account.

1. Sign in to the Zoom web portal as an admin with the privilege to edit groups.
2. In the top-right corner, click your profile picture or initials, then click Admin Center.
3. In the side menu, click Users .
4. Click Groups.
5. Click the applicable group name from the list.
6. In the General configuration section, click Edit product settings.
7. Click General.
8. Under Security, click the Enable sensitivity labels toggle to enable or disable it.
9. If a verification dialog appears, click Enable or Disable to verify the change.
   Note: If the option is grayed out, it has been locked at the account level and must be changed at that level.
10. (Optional) Select the applicable boxes for the label options you prefer to use.
    Note: Labels vary depending on your organization’s needs. Some of the common ones are Public, Internal, and Confidential.
11. From the Default sensibility label drop-down, select your preferred default settings.
12. (Optional) Click Configure label settings if you wish to change what you want settings to be when a label is applied.
    Note: This option is only available for account owners or admins that have Sensitivity labels Edit permission roles.