Enabling or disabling auto opt-out from call queue after logging out from Zoom

Requirements for enabling or disabling auto opt-out from call queue after logging out from Zoom

• Either a Zoom Workplace license with Zoom Phone included, or a standalone Zoom Phone calling plan
• Account owner or admin privileges
• Users must be using a single device to receive calls

Limitations of enabling or disabling auto opt-out from call queue after logging out from Zoom

This feature only applies when a user is signed in to one device. It doesn't support scenarios where a user is signed in to multiple devices simultaneously.

How to enable or disable auto opt-out 

Account

To enable or disable Auto Opt-out from Call Queue after signing out from Zoom for all users in the account:

1. Sign in to the Zoom web portal as an admin with the privilege to edit account settings.
2. In the top-right corner, click your profile picture or initials, then click Admin Center.
3. In the side menu, click Settings , then click Zoom Phone.
4. Under General, click the Auto Opt-out from Call Queue after signing out from Zoom toggle to enable or disable it.
   If a verification dialog appears, click Enable or Disable to confirm the change.
   Note: When enabled, users will be automatically opted out of their call queues when they sign out of Zoom, and opted back in when they sign in again.
5. (Optional) To prevent all users in your account from changing this setting, click the lock icon , and then click Lock to confirm.

Site

To enable or disable Auto Opt-out from Call Queue after signing out from Zoom for a site:

1. Sign in to the Zoom web portal as an admin with the privilege to edit sites.
2. In the top-right corner, click your profile picture or initials, then click Admin Center.
3. In the side menu, click Product configuration, then click Phone System, followed by Company Info.
4. Click the applicable site name from the list.
5. Click the Policy tab.
6. Under General, click the Auto Opt-out from Call Queue after signing out from Zoom toggle to enable or disable it.
   If a verification dialog appears, click Enable or Disable to confirm the change.
   Notes:
   • If the option is grayed out, it has been locked at the account level and needs to be changed at that level.
   • When enabled, users at this site will be automatically opted out of their call queues when they sign out of Zoom, and opted back in when they sign in again.
7. (Optional) To prevent all users at this site from changing this setting, click the lock icon , and then click Lock to confirm.

Group

To enable or disable Auto Opt-out from Call Queue after signing out from Zoom for a group of users:

1. Sign in to the Zoom web portal as an admin with the privilege to edit groups.
2. In the top-right corner, click your profile picture or initials, then click Admin Center.
3. In the side menu, click Users then Groups.
4. Click the applicable group name from the list.
5. Click the Zoom Phone tab.
6. Under General, click the Auto Opt-out from Call Queue after signing out from Zoom toggle to enable or disable it.
   If a verification dialog appears, click Enable or Disable to confirm the change.
   Notes:
   • If the option is grayed out, it has been locked at the account level and needs to be changed at that level.
   • When enabled, users in this group will be automatically opted out of their call queues when they sign out of Zoom, and opted back in when they sign in again.
7. (Optional) To prevent all users in the group from changing this setting, click the lock icon , and then click Lock to confirm.

User

To enable or disable Auto Opt-out from Call Queue after signing out from Zoom for an individual user:

1. Sign in to the Zoom web portal as an admin with the privilege to edit phone users.
2. In the top-right corner, click your profile picture or initials, then click Admin Center.
3. In the side menu, click Product configuration, then click Phone System, followed by Users & Rooms.
4. Under the Users tab, click the applicable phone user name from the list.
5. Click the Policy tab.
6. Under General, click the Auto Opt-out from Call Queue after signing out from Zoom toggle to enable or disable it.
   If a verification dialog appears, click Enable or Disable to confirm the change.
   Note:
   • If the option is grayed out, it has been locked at the account or group level and needs to be changed at that level.
   • When enabled, this user will be automatically opted out of their call queues when they sign out of Zoom, and opted back in when they sign in again.