Enabling the Zoom Contact Center Live AI Interpreter

The Live AI Interpreter leverages AI-driven translation to enable agents and customers to communicate across languages in real time. Admins can enable it at the account or queue level through AI Studio and AI Expert Assist settings. Once enabled, agents can use the Live AI Interpreter to provide dynamic language support during live engagement, enabling smoother and more inclusive communication experiences across contact center.

Requirements for enabling Zoom Contact Center Live AI Interpreter

Table of Contents

How to enable the Zoom Contact Center Live AI Interpreter

Account level

Agentic AIEA

  1. Sign in to the Zoom web portal as an admin or a role with permission to edit AI Studio and AI Expert Assist settings.
  2. In the top-right corner, click your profile picture or initials, then click Admin Center.
  3. In the side menu, click Product configuration then AI Studio.
  4. Click AI Expert Assist.
  5. Next to AI Expert Assist, click the down arrow and select AI Expert Assist Agentic.
  6. Click the Skill preferences tab.
  7. Click the Live AI interpreter toggle.

Classic AIEA

  1. Sign in to the Zoom web portal as an admin or a role with permission to edit AI Studio and AI Expert Assist settings.
  2. In the top-right corner, click your profile picture or initials, then click Admin Center.
  3. In the side menu, click Product configuration then AI Studio.
  4. Click AI Expert Assist.
  5. Next to AI Expert Assist, click the down arrow and select AI Expert Assist Classic.
  6. Click the Preferences tab.
  7. Click the Live AI interpreter toggle.

Queue level

  1. Sign in to the Zoom web portal as an admin or another role with the privilege to edit account settings.
  2. In the top-right corner, click your profile picture or initials, then click Admin Center.
  3. In the side menu, click Product configuration then Contact Center.
  4. Click Queues.
  5. Select a voice queue.
  6. Click the Policy tab.
  7. In the AI Expert Assist section, click Add under AI agent/Instance.
  8. In the AI Agent tab, select an agent with the buil-in-skill Live AI interpreter.
  9. Click Save.
  10. Under Human agent assist, click the Live AI interpreter toggle.