Troubleshooting the Zoom VDI client and plugin pairing

If you see a QR code on your virtual desktop while trying to use Zoom, it means your Zoom VDI Plugin is not properly connected to your Zoom VDI Client. 

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How to troubleshoot VDI plugin and client pairing

To resolve this issue, you need to pair your Zoom VDI Plugin with your Zoom VDI Client. Follow the appropriate pairing instructions based on your local computer's operating system and virtual desktop type.

 
Local Computer OSVirtual Desktop Type 
Windows or Linux
  • Amazon WorkSpaces
  • AVD / Windows 365 / RDP
Zoom VDI Plugin Pairing (Built In)
 macOS
  • Amazon WorkSpaces
  • AVD / Windows 365 / RD
Zoom VDI Plugin Pairing (QR Pairing Code)
Note: If the QR Code still appears after setup, you can manually enter the pairing code instead