Sending bulk SMS messages Bulk SMS is a Zoom Phone feature that lets you send the same SMS message to up to 25 recipients at once without creating a group chat. This is ideal when you need to notify a group quickly without sending repetitive one-on-one messages.
Requirements for sending bulk SMS messages Limitations for sending bulk SMS messages SMS is not supported on desk phones. Extension-only phone users cannot use SMS. SMS is available to use for direct numbers (not company numbers). How to send a bulk SMS message Follow these steps to send the same SMS message to up to 25 recipients at once.
Windows | macOS
Sign in to the Zoom Workplace desktop app. Click the Phone tab Note : If you do not see the Phone tab More tab Phone Click the SMS tab.Note : If you do not see the SMS tab, make sure the prerequisites are met. In the top-right corner of the SMS tab, click + New . Enter the names or phone numbers of the recipients in the To field.Note : The system will automatically validate phone numbers and remove duplicates before sending. You can't exceed 25 recipients in a single bulk send. (Optional) Next to the To field, click the Send separately toggle.Note : The Send separately feature lets each recipient receive a private, individual message — they won't see other recipients or receive replies from anyone else. This feature's initial release supports manual, immediate sending only. Scheduling, CSV imports, MMS attachments, and message personalization are not yet available. This is only allowed in individual SMS for this release. Team SMS (auto receptionist or call queue) is not supported. Type your message in the message field. Click the Send icon Note : If Send separately was toggled on, you will see separate threads for each recipient.
Android | iOS
Sign in to the Zoom Workplace mobile app. Tap the Phone icon Note : If you do not see the Phone tab More icon Phone Tap the SMS tab.Note : If you do not see the SMS tab, make sure the prerequisites are met. In the top-right corner of the SMS tab, tap + New . Enter the names or phone numbers of the recipients in the To field.Note : The system will automatically validate phone numbers and remove duplicates before sending. You can't exceed 25 recipients in a single bulk send. (Optional) Next to the To field, tap the Send separately toggle.Note : The Send separately feature lets each recipient receive a private, individual message — they won't see other recipients or receive replies from anyone else. This feature's initial release supports manual, immediate sending only. Scheduling, CSV imports, MMS attachments, and message personalization are not yet available. This is only allowed in individual SMS for this release. Team SMS (auto receptionist or call queue) is not supported. Type your message in the message field. Tap the Send icon Note : If Send separately was toggled on, you will see separate threads for each recipient.
Web App
Sign in to the Zoom Web App (ZWA) . Click the Phone tab Note : If you do not see the Phone tab More tab Phone Click the SMS tab.Note : If you do not see the SMS tab, make sure the prerequisites are met. In the top-right corner of the SMS tab, click the compose icon Enter the names or phone numbers of the recipients in the To field.Note : The system will automatically validate phone numbers and remove duplicates before sending. You can't exceed 25 recipients in a single bulk send. (Optional) Next to the To field, click the Send separately toggle. Note : The Send separately feature lets each recipient receive a private, individual message — they won't see other recipients or receive replies from anyone else. This feature's initial release supports manual, immediate sending only. Scheduling, CSV imports, MMS attachments, and message personalization are not yet available. This is only allowed in individual SMS for this release. Team SMS (auto receptionist or call queue) is not supported.Type your message in the message field. Click the Send icon Note : If Send separately was toggled on, you will see separate threads for each recipient.